{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1745626090144,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"7c8e9a24-a679-4b74-823d-5e15d69cf30c","title":"Customer Services Advisor Level 1","employer":"Coventry City Council","department":"","location":"One Friargate, Coventry","locationType":3,"description":"<p>We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.</p>\n\n<p>Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.</p>\n\n<p>You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.</p>\n\n<p>Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation</p>\n\n<p>We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.</p>\n<b>Our Values</b><br><p>In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.</p>\n\n<p>Our Values are:</p>\n\n<ul>\n\t<li>Open and fair: We are fair, open, and transparent.</li>\n\t<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>\n\t<li>Engage and empower: We talk and listen to others, working together as one.</li>\n\t<li>Create and innovate: We embrace new ways of working to continuously improve.</li>\n\t<li>Own and be accountable: We work together to deliver the best services for our residents.</li>\n\t<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>\n</ul>\n\n<p><img alt=\"The Image “Our Values” is an image of text. It is a logotype for our One Coventry Values - Open and fair, Nurture and develop, Engage and empower, Create and innovate, Own and be accountable, Value and respect\" height=\"150\" src=\"https://www.coventry.gov.uk/images/ONE_COV_infographic.jpg\" width=\"687\"></p>\n<b>What is the job role?</b><br><p>We are advertising for 1x full time (37 hours) and 1x part time (22.5 hours) permanent roles within our busy Customer Services Contact Centre Team. Our business opening hours are 9:00 – 17:00, Monday to Friday, with shifts covering from 8:30 till 17:00 each day. </p><p>You will be answering customer enquiries in relation to adult social care; connecting Social Workers and customers upon request, completing adult social care referrals, recording, and passing accurate messages as required and signposting as appropriate.  </p><p>You’ll be supporting people over the telephone and through e-mail.</p><p>You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.</p><p>Closing date is 7th May 2025. Assessments will consist of a competency-based interview and a work-based role-play exercise. If you aren’t sure or have some questions, we’d be happy to talk to you, call Aidan Dunn on 02476 977439 or Dave Hurst 02476 976044 during office hours for an informal conversation. </p><p>We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016.  We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.</p><p>Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.</p><b>Who are we looking for?</b><br><ul>\n<li>Care about delivering an excellent service to every internal and external customer</li>\n<li>Excellent communication skills, confident in face to face, telephone and written activity</li>\n<li>Ability to support a diverse customer base</li>\n<li>Ability to deliver in a fast-paced environment</li>\n<li>Ability to respond to change positively</li>\n<li>To Be Flexible to the needs of the service</li>\n<li>Good IT skills</li>\n<li>An understanding of the range of services provided by the council.</li>\n</ul><p>If you need help or support to complete your application, please visit our <a href=\"https://www.coventry.gov.uk/advice-job-seekers/accessibility\">accessibility page</a> to see how we can assist you.</p><p><strong>Guaranteed Interview Scheme</strong> - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:</p><ul>\n<li>Members of the Armed Forces and veterans</li>\n<li>Are currently in care or have previously been in care</li>\n<li>If you consider yourself to be disabled or if you have a long-term health condition</li>\n</ul><p>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.</p><p>Interview date(s): TBC</p><p>.</p><b>About Coventry</b><br><p><strong>Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.</strong></p>\n\n<p>We are cutting-edge, challenging, youthful, vibrant and diverse.<br>\n<br>\nAt Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.</p>\n\n<p>To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.</p>\n\n<p>If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit <a href=\"https://www.coventry.gov.uk/council-vacancies\">https://www.coventry.gov.uk/council-vacancies</a></p>","shortDescription":"","salaryDescription":"£24404 - £25584","publishDate":"2025-04-24T08:36:08.000Z","expirationDate":"2025-05-07T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/4b607937-d82e-455e-bb89-8e0eeecf8e9b.jpg","score":1,"featured":false,"enhanced":false},{"id":"d7da0462-49f6-45b6-b556-bac220dac74f","title":"Customer Service Advisor","employer":"Rugby Borough Council","department":"","location":"Rugby Borough Council","locationType":3,"description":"<p><strong>Customer Service Advisor</strong></p>\n<p> </p>\n<p><strong>£25,183 - £27,269 (£13,612 – £14,740 pro rata)</strong></p>\n<p> </p>\n<p><strong>Part Time – 20 hours a week (Monday – Friday 09:00 – 13:00)</strong></p>\n<p> </p>\n<p> </p>\n<p>Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.</p>\n<p> </p>\n<p><strong>About the role </strong></p>\n<p> </p>\n<p>You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.</p>\n<p> </p>\n<p>You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.</p>\n<p> </p>\n<p>This role is part time – 20 hours a week working Monday to Friday 9am – 1pm.</p>\n<p> </p>\n<p><strong>About you </strong></p>\n<p><strong> </strong></p>\n<p>If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.</p>\n<p> </p>\n<p>Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.</p>\n<p> </p>\n<p>You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.</p>\n<p> </p>\n<p>You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.</p>\n<p> </p>\n<p>We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. 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Customer Service job vacancies in Leicester

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3
Customer Service job vacancies in Leicester

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Customer Services Advisor Level 1

Coventry City Council

£24404 - £25584

One Friargate, Coventry (On-Site)

Posted 2 days ago

Customer Service Advisor

Rugby Borough Council

£25,183 - £27,269 (£13,612 – £14,740 pro rata)

Rugby Borough Council (On-Site)

Posted 3 days ago

Speculative CVs

Harborough District Council

Various

Market Harborough, Leicestershire (Hybrid)

Posted 30+ days ago

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