Frequently Asked Questions
Registration questions
Q. The system states I am already registered?
A. You may have already registered on one of our network of website including LGJobs. If this is the case please use the password
for that website. If you cannot remember this password then please use the 'Lost Your Password?' link. This will present you with
instructions to change your password.
Back to topAccount questions
Q. I have changed my password, but when I go to login it will not accept the password?
A. Some internet browsers allow you to save your password when you register on a website. This might be set up so that your old/inactive
password is being prefilled; try deleting this and entering your new password.
Q. The system keeps telling me that my Email and Password do not match.
A. Please check that you have not misspelt your email address or password. The password is case sensitive, which means that if you
entered it with a capital letter during the registration process, you will need to use the capital letter here.
Q. Can I upload my CV?
A. Yes, you are able to upload your CV into your account and this can be used for your reference when you are applying for vacancies. Please upload this as a word document with a file extension of .doc and a size limit of 200kb.
Please note: Jobs Go Public does not hold a CV database, as such employers do not have access to your uploaded CV.
Q. How do I delete my account?
Back to topApplication questions
Q. How can I contact the Employer about my application?
A. Information about the Employer can be found either under 'Application information' or by performing a search online. If you want to
get feedback on your application, you need to contact the employer directly. If you have registered and applied online you will be able
to access your old applications when you login to your account.
Q. Can I send my application or CV to Jobs Go Public?
A. Jobs Go Public is an online jobs board and does not act as an employment agency on your behalf, as such we do not accept CVs or job
applications by email or post.
Q. Why have I not received a response to my application?
A. When you apply for a job using the online application form, the information is available for the employer to review and assess using
their recruitment process. Jobs Go Public is not involved in the selection process for any vacancy listed on the website, this is the sole
responsibility of the individual employer. We cannot provide you with information on the number of applications for a particular vacancy or
any further information on the listed vacancy, you will need to contact the employer directly.
Q. I would like to find out more information on a particular job that I would like to apply for but I don't know whom to contact?
A. For further information on vacancies you need to contact the employer advertising the job. Information about the employer can be found
either under 'Application information' or by performing a search online.
Back to topEmail questions
Q. The emails I receive are not offering me the job search results that I am expecting?
A. If the search results you are getting are not reflecting the jobs you want to apply for please log into your account, review and edit your saved searches with details that meet your criteria. Example: Keywords, Job area, Job types, Salary range, Working pattern, Contract type, Locations
Q. How do I stop receiving emails from Jobs Go Public?
A. To unsubscribe from Jobs by email, please log into your account and choose 'Saved searches'. If you 'Edit', you can then choose 'No'
to stop receiving vacancies by email. You can also delete the entire saved search if you no longer wish to have that search criteria.
Back to topContact Details
Your job application
If your enquiry is related to a job vacancy or application, please contact the employer directly.
Technical problems
If you are experiencing difficulties accessing and using the website, we have a support team available at the following times, excluding Bank Holidays:
Monday - Thursday: 9.00 - 5.30pm
Friday: 9.00 - 4.30pm
To contact please email us at support@jobsgopublic.com
Personal information provided via email or post will only be used to investigate and resolve reported technical problems.
We may retain this information for up to 3 months for reference in case of repeat issues.
Sales and advertising
If you are interested in advertising on Jobs Go Public please contact our sales team who will provide you with the best advertising services for your recruitment campaign.
For a sales query please call 0330 818 6448 or via our online contact form.