Customer Services Officer

We are looking to recruit a self-motivated, customer services professional to join our friendly team. We would like to hear from you, if you:

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

This exciting role offers a truly diverse working environment. The successful candidate will work across various areas including; reception desk, public enquiries counter, telephone contact centre and land charges administration. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution, the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times.

Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

For an informal discussion about this role, please contact Andrew Weekes (Customer Services Team Leader) on 01483 743065 or Angela Denbigh (Customer Services Team Manager) on 01483 743100.

Please note: A basic DBS check is required for this role.

Closing date: 18 May 2025 at 23.59

Interviews: 29 May 2025