{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":true,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730369429493,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"56da2207-cf32-4698-8f10-0f19ed425ec7","title":"Housing Systems & Data Quality Officer","employer":"Woking Borough Council","department":"","location":"Woking (Hybrid)","locationType":2,"description":"<p>We are transforming our services at Woking and we have a rare and exciting opportunity for someone to join our Housing Service Improvement team. We are seeking motivated, flexible and high calibre candidates to support the delivery and implementation of new housing and asset management software services. The successful candidate will play a pivotal role in giving colleagues across the Housing Service both technical systems and data management support to enable the delivery of high-quality services to residents whilst ensuring we can meet the requirements of various regulatory standards.</p>\n<p>This is an ideal career opportunity to work within a professional team delivering the transformation of operational systems and promoting the importance of data management, quality, and availability to enhance the performance of our overall service delivery.</p>\n<p>The successful applicant will be part of our dedicated and determined team, focusing on areas relating to asset management. They will be able to demonstrate:</p>\n<ul>\n<li>Effective team working</li>\n<li>Strong problem solving and analytical skills</li>\n<li>A good understanding of the importance of data quality and integrity</li>\n<li>Experience of supporting/administering housing management databases</li>\n<li>An enthusiasm for learning about housing asset management functions</li>\n<li>Excellent interpersonal skills and able to communicate effectively at all levels within the organisation, partners and suppliers</li>\n</ul>\n<p>Woking Borough Council offers in return a competitive salary, flexible working arrangements, training opportunities, membership of the local government pension scheme plus many more excellent benefits.</p>\n<p>For an informal discussion about the role, please contact Mick Collyer, Housing Service Improvement Manager -  <a href=\"mailto:mick.collyer@woking.gov.uk\">mick.collyer@woking.gov.uk</a> or 01483 743666.  There may be an assessment exercise to undertake as part of the interview.</p>\n<p>Closing date:  4 November 2024</p>\n<p>Interviews: 12 and 13 November 2024</p>\n<p> </p>","shortDescription":"","salaryDescription":"Salary range £33,088 to £39,717 per annum depending on experience plus flexible benefits allowance of up to £2,007 per annum.","publishDate":"2024-10-23T17:41:00.000Z","expirationDate":"2024-11-04T23:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/adf0fb22-f997-470b-acda-61bf5a968e61.png","score":1,"featured":false,"enhanced":false},{"id":"2c604ce2-4f26-4c11-88e2-27d6a5d21340","title":"Resident Engagement Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>The Resident Engagement Officer role sits within the Housing Service, in the Resident Engagement Team. The role works closely with the Resident Engagement Team Leader and provides support to other areas of the Resident Engagement Team.</p>\n<p>The Resident Engagement Officer supports compliance to the Consumer Standards set by the Regulator of Social Housing. This includes the Transparency, Influence and Accountability Standard and the need for landlords to deliver annual tenant satisfaction measure surveys. It will be important for the candidate to have some understanding of Social Housing and the Regulations.</p>\n<p>You will support the delivery of tenant, leaseholder and resident engagement across the Borough, including to help implement the upcoming Resident Engagement Strategy (Housing). You will administrate the engagement offering, including drafting agendas and taking minutes for the Resident and Landlord Partnership Panel. This panel ensures tenants and leaseholders have an opportunity to influence and scrutinise the service they are receiving. You will encourage tenant voice to be the heart of the housing service.</p>\n<p>You will also organise and plan several engagement events, such as, focus groups, consultation events and drop-in events. It would be ideal to have an understanding or experience in event management. You must be flexible in attending these events as some may need to be held out of hours or at weekends.</p>\n<p>Experience working with different stakeholders would be beneficial, as this role will build relationships with local organisations, different WBC teams, councillors, contractors and resident groups to provide meaningful engagement and attendance at events.</p>\n<p>You will have a keen interest in providing best practice Customer Experience, call handling and administrating an inbox. It will be important that you are caring and sympathetic towards residents/customers and are able to work to deadlines to reduce dissatisfaction and potential complaints.</p>\n<p>An understanding of managing people is required as this role does manage a number of tenant volunteers+ who volunteer with the housing service. Ideally the successful candidate will be able to work well in a team, be innovative with problem solving but also be motivated to work well by themselves.</p>\n<p>Where identified, you must be willing to attend additional training to ensure understanding is in line with Woking Borough Council procedure. This training may include domestic abuse, suicide and other topics which are sensitive in nature. This is to ensure that Housing service contact points are trained for every possible situation. </p>\n<p>This role is offered on a hybrid basis. A full driver's licence and access to your own vehicle is essential for this role.</p>\n<p>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.          </p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.  An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.</p>\n<p>Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.</p>\n<p>As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). 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Whilst previous experience would be welcome, full training will be provided for the right candidate.</p>\n<p><strong>Position 1: </strong>37 hours per week (Full Time) </p>\n<p><strong>Position 2: </strong>26.75 hours per week (Part Time) - there can be a degree of flexibility on how these hours are worked for the successful candidate. </p>\n<p>You will advise and support clients in navigating housing situations and will enable mediation between tenants and landlords and within families in order to prevent homelessness.  The job also includes producing advisory literature regarding housing issues, creating reports for Senior officers, and stepping in to secure appropriate emergency accommodation.</p>\n<p>As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS).  Assistance will be given by the Council and further details will be in the job application pack. A full driver’s licence is also required.</p>\n<p>We offer a generous flexi time scheme with the ability to take up to two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.</p>\n<p>For an informal discussion about this post, please contact Bettina Gresham Or Angella Kentaro (Housing Options Team Leaders) on 01483 743834.</p>\n<p> </p>\n<p><strong>Closing Date:</strong> 3 November 2024 - 23:55pm</p>\n<p><strong>Interview dates: </strong>12 & 13 November 2024</p>","shortDescription":"","salaryDescription":"Salary range: £28,714 to £39,717 per annum (dependent on experience), plus flexible benefits allowance of up to £2,007 per annum (Full Time Equivalent)","publishDate":"2024-10-14T12:55:00.000Z","expirationDate":"2024-11-03T23:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/b4add5d9-8538-4684-97ae-1cf40fd72f7e.png","score":1,"featured":false,"enhanced":false}],"totalResults":3,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":3,"2":1,"7":3},"PublishDate":{"1":0,"2":0,"3":0,"4":2,"5":3},"JobTypes":{"housing":3},"ContractType":{"1":3},"EmployerType":{"local government":3},"LocationType":{"2":3}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1730369429493,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"00b5f519-b8d2-4269-9ba2-fc91886a0028",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"00b5f519-b8d2-4269-9ba2-fc91886a0028\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"00b5f519-b8d2-4269-9ba2-fc91886a0028","name":"Woking Borough Council"},"dataUpdateCount":1,"dataUpdatedAt":1730369429565,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","00b5f519-b8d2-4269-9ba2-fc91886a0028"],"queryHash":"[\"employerDetails\",\"00b5f519-b8d2-4269-9ba2-fc91886a0028\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1730369429412,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}

Woking Borough Council jobs