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You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users.</p>\n\n<p>In addition, we will support you to complete a 16-month Level 3 ‘Microsoft Azure Cloud Support Specialist’ Apprenticeship with QA Limited training provider where you will have access to support from a tutor as well as a peer group forum from QA’s web portal. The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us.  </p>\n\n<p> We look forward to your application and the potential to welcome you to our team.</p>\n<b>Main Responsibilities</b><br><p>This is a varied role which will include: </p>\n\n<ul>\n\t<li>Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.</li>\n\t<li>Thinking on your feet and solving issues first line.</li>\n\t<li>Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!</li>\n</ul>\n\n<p> </p>\n<b>The Ideal Candidate</b><br><p>If you have some work experience, that’s great but this is not essential. What is important is that you have a passion for ICT and you can show us that you are willing to always give your best, are ready to learn and strive for continual improvement.  Working in ICT requires teamwork, organisational skills and a good level of competency using IT systems. We need you to show us you can be flexible in your approach to work as sometimes things can change and so you will need to be able to prioritise work and sometimes change tasks quickly.</p>\n\n<p>Interviews are likely to take place within two weeks of the closing date of the advert.  </p>\n\n<p>If you would like an informal chat about this role or unsure if your skills or experience are a good fit, please contact Helen Crook - ICT Service Desk Team Leader - helen.crook@staffordshire.gov.uk </p>\n<b>About Staffordshire County Council</b><br><p><strong>We are no ordinary county council:</strong></p>\n\n<p><strong>Our Values:</strong></p>\n\n<p>The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.</p>\n\n<p>Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:</p>\n\n<p class=\"image-center\"><img alt=\"\" height=\"272\" src=\"https://staffscc-uploads-eu-west-2.s3.eu-west-2.amazonaws.com/63806fb8a56160f4aa0fa5dc8ac1debabf27234b.jpg\" width=\"700\"></p>\n\n<p>We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.</p>\n\n<p>We look forward and race ahead - that goes for your career too. </p>\n\n<p><strong>Our benefits:</strong></p>\n\n<p>We recognise that it is our employees that are central to everything we do. 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