Income Recovery Officer x2

An exciting opportunity has arisen to join the housing team at Woking Borough Council.

We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management for a patch of homes at Woking Borough Council.

You will efficiently manage a patch in line with councils rent policy and procedures. You will do this in a customer focused way ensuring communicaction with tenants, leaseholders, licencees, shared owners and garage renters throughout the rent collection and arrears management process.

We would like to embed a rent first culture at Woking Borough Council. You will identify where tenants my be having trouble paying their rent. Early intervention in arrears cases and signposting to internal and external support agencies is key to the way we want to work in the borough.

You will be responsible for monitoring rent accounts to ensure arrears actions are carried out in a timely, appropriate and proportionate manner and ensuring communication with those in arrears is conducted in line with procedures and timescales within them.

You will be expected to use of the housing management database, case files and Mobysoft Rentsense in your day-to-day work.

Where necessary you will identify and pursue legal action such as Notice of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.

A full driving license and access to your own vehicle is essential for the role.

Ideally the successful candidate will have experience of working in rent collection and arrears management in the social housing sector with a good knowledge of up to do date relevant legislation.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.          

Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.

As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.  An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

For an informal discussion about the role, please contact Katherine Hiscock, Acting Head of Transformation, on katherine.hiscock@woking.gov.uk or 07484 536842. No agencies please.

Closing Date:  5 March 2025 - 23:55pm

Interview Dates:  17 & 20 March 2025