Area Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Area Officer to join our Highway Operations Team. The Highway Operations Team are responsible for maintaining the highways in North Somerset

In this role, you will be the frontline inspector of our road network, ensuring safety and efficiency through regular inspections and timely repairs. Your role will be pivotal in maintaining the quality of our highways and responding to the needs of our community.

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Key Responsibilities:

• Respond to customer enquiries with professionalism and efficiency.
• Conduct planned highway inspections to identify and address issues promptly.
• Coordinate minor repairs to maintain road safety.
• Monitor contractor work quality to ensure high standards.
• Participate in an on-call team to handle out-of-hours highway emergencies.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office will be closing in 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

Mobile/Field Worker

• 0-1 day in the office
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You

We are looking for an individual who is passionate about highways and transport and who possesses the following skills and experience:

Essential Criteria:

• Proven Organisational and Oral and Written Communication Skills
• Vocational qualification or experience to level 3 or 4 relevant to the service, or equivalent.

• Able to work with a range of customers and demonstrate commitment to customer care
• Ability to travel around the district on a daily basis

Desirable Criteria:

• A qualification to HNC standard in a related discipline would be an advantage
• City & Guilds supervisor accreditation in New Roads and Street Works Act 1991
• Be a member of, or working towards full membership of a related professional institution or body

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet .

How to Apply

Previous Applicants need not reapply.

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Phil Bush, Highway Operations and Contracts Manager at Phil.bush@n-somerset.gov.uk or 07776 170230

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: 28 April 2025

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.