Parking Processing Manager

An exciting opportunity has arisen for a Parking Processing Manager in our Parking Services Team. Are you a dedicated enthusiastic experienced manager with a parking environment background that is able to manage the delivery of the Council’s parking processing functions, including developing and managing efficient and effective processes for Penalty Charge recovery and permit issue, ensuring that all representations, appeals, complaints and FOI’s are processed in accordance with current policy.

As one of our Team Managers you will provide effective leadership to a team of processing & appeal officers, ensuring a supportive and collaborative working environment, encouraging high standards in others and assisting and inspiring your team towards achieving their goals.  Supported by your assistant team supervisor, you will oversee the day-to-day operations of the team understanding and responding to busy work volumes to ensure adequate staff cover arrangements and the provision of exceptional customer service in a busy environment.

You will be responsible for undertaking budget monitoring and management, including analysis of income and expenditure and the preparation of reports.

You will assist with the management of the wider Parking Team by contributing to the development of polices and processes, ensuring that all functions are coordinated. You will have the ability to demonstrate the advanced theoretical, practical and procedural knowledge across a Parking Enforcement and Recovery area.

Applicants must have previous Parking experience.

In return we offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Car Benefit Scheme from Tusker
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers
• The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. 

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager please call Jayne Webb on 01634 331761

Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you, if your application is successfully shortlisted.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.