{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":false,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730377172190,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"8a97cab8-03d6-47b0-864d-c5aaf3b217b0","title":"Technical Support Officer","synonyms":["Technical Support Officer"],"reference":"LBC03390","description":"<strong>About the job</strong><br><strong>Salary: £25,183 - £25,992 a year </strong><br><strong>Hours per week: 37</strong><br><strong>Contract type: Permanent</strong><br> <br>Luton Council is seeking a motivated and capable individual to join our team as a <strong>Technical Support Officer</strong>. This role is ideal for someone with experience in clerical and administrative duties and is looking to develop their skills further while gaining a recognised qualification through an off-site apprenticeship.<br> <br><strong>Key Responsibilities:</strong><ul> <li>Provide essential clerical and administrative support within our team.</li> <li>Handle public and staff enquiries both face-to-face and over the telephone, ensuring excellent customer care.</li> <li>Maintain accurate manual and computer records, ensuring attention to detail.</li> <li>Use your initiative to complete tasks within defined procedures.</li> <li>Work collaboratively with a range of people, handling all interactions politely and tactfully.</li> </ul><strong>About you</strong><br><strong>Essential Skills and Experience:</strong><ul> <li>\n<strong>Clerical/Administrative Experience:</strong> Proven ability in a support role.</li> <li>\n<strong>Customer Service Experience:</strong> Confident dealing with a range of enquiries, demonstrating awareness of customer care.</li> <li>\n<strong>Numeracy and Literacy Skills:</strong> Basic numeracy (able to add, subtract, multiply, divide) and strong written English.</li> <li>\n<strong>IT Proficiency:</strong> Demonstrable keyboard skills with experience using Microsoft Word and Excel.</li> <li>\n<strong>Organisational Skills:</strong> Able to keep accurate records and manage tasks effectively.</li> <li>\n<strong>Initiative:</strong> Able to work independently within guidelines.</li> <li>\n<strong>Apprenticeship:</strong> Ability to successfully complete an off-site apprenticeship course.</li> <li>\n<strong>Equality Awareness:</strong> Understanding of discrimination and a commitment to promoting inclusivity.</li> </ul><strong>Qualifications:</strong><ul> <li>GCSEs grades A-C (or equivalent) in Mathematics and English.</li> <li>Equivalent Level 3 qualifications worth 106 UCAS points.</li> </ul>This is a fantastic opportunity to gain hands-on experience in a supportive and inclusive environment, while developing your skills and qualifications through an apprenticeship.<br><strong>About us</strong><br>Our ambitious <strong>Luton 2040 Vision</strong> - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.<br> <br>The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?<br><strong>Benefits</strong><br>We offer a range of excellent staff benefits which include:<br><br>- From 25 to 32 days' annual leave: linked to length of service and grade<br>- Buying annual leave scheme: buy up to 20 days additional annual leave<br>- Career Pathways: step up in your career or move into a specialist area<br>- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant<br>- Generous relocation package: up to £8,000 (subject to eligibility)<br>- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home<br>- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns<br>- Training and support: unlimited access to development courses, mentoring and support and clear career pathways<br>- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons<br>- Arriva Travel Club: great value savings on local bus travel<br>","shortDescription":"","jobType":"Planning","employerType":"Local Government","howToApplyText":"","employer":"Luton Borough Council","employerId":"661a6a2c-64d6-4377-91e8-3d3a421b6b0a","department":"","departmentId":"","location":"Luton Town Hall","locationHierarchy":[],"locationType":3,"salaryDescription":"GBP 25,183.00 - 25,992.00 per year;GBP 8,000.00","salaryFrom":25183,"salaryTo":25992,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2024-10-29T05:07:40.000Z","expirationDate":"2024-11-04T00:00:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.lgjobs.com/logos/logos/594ad64f-12d9-4f34-bc24-45d235a4f0db.jpg","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/8a97cab8-03d6-47b0-864d-c5aaf3b217b0","createdDate":"2024-10-29T10:17:23.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1730377172189,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","8a97cab8-03d6-47b0-864d-c5aaf3b217b0"],"queryHash":"[\"jobDetails\",\"8a97cab8-03d6-47b0-864d-c5aaf3b217b0\"]"},{"state":{"data":[{"jobId":"f24810cb-befe-4200-aaf3-6b702967a670","jobTitle":"Planning Officer","employerName":"Hastings Borough Council"},{"jobId":"3fc6e5c2-ede2-4efc-bee6-bcc3505ae484","jobTitle":"Principal Urban Design Officer","employerName":"Lambeth Council"},{"jobId":"9b34fb31-5d2a-4452-af60-8b18f8d5f63d","jobTitle":"Caseworker - Planning (Level 1)","employerName":"Guildford Borough Council"}],"dataUpdateCount":1,"dataUpdatedAt":1730377172368,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","8a97cab8-03d6-47b0-864d-c5aaf3b217b0"],"queryHash":"[\"similarJobs\",\"8a97cab8-03d6-47b0-864d-c5aaf3b217b0\"]"}]}