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About the job Salary: £25,183 - £25,992 a year Hours per week: 37 Contract type: Permanent
Luton Council is seeking a motivated and capable individual to join our team as a Technical Support Officer. This role is ideal for someone with experience in clerical and administrative duties and is looking to develop their skills further while gaining a recognised qualification through an off-site apprenticeship.
Key Responsibilities:
Provide essential clerical and administrative support within our team.
Handle public and staff enquiries both face-to-face and over the telephone, ensuring excellent customer care.
Maintain accurate manual and computer records, ensuring attention to detail.
Use your initiative to complete tasks within defined procedures.
Work collaboratively with a range of people, handling all interactions politely and tactfully.
About you Essential Skills and Experience:
Clerical/Administrative Experience: Proven ability in a support role.
Customer Service Experience: Confident dealing with a range of enquiries, demonstrating awareness of customer care.
Numeracy and Literacy Skills: Basic numeracy (able to add, subtract, multiply, divide) and strong written English.
IT Proficiency: Demonstrable keyboard skills with experience using Microsoft Word and Excel.
Organisational Skills: Able to keep accurate records and manage tasks effectively.
Initiative: Able to work independently within guidelines.
Apprenticeship: Ability to successfully complete an off-site apprenticeship course.
Equality Awareness: Understanding of discrimination and a commitment to promoting inclusivity.
Qualifications:
GCSEs grades A-C (or equivalent) in Mathematics and English.
This is a fantastic opportunity to gain hands-on experience in a supportive and inclusive environment, while developing your skills and qualifications through an apprenticeship. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? Benefits We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel