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This role is ideal for someone with experience in clerical and administrative duties and is looking to develop their skills further while gaining a recognised qualification through an off-site apprenticeship.<br> <br><strong>Key Responsibilities:</strong><ul> <li>Provide essential clerical and administrative support within our team.</li> <li>Handle public and staff enquiries both face-to-face and over the telephone, ensuring excellent customer care.</li> <li>Maintain accurate manual and computer records, ensuring attention to detail.</li> <li>Use your initiative to complete tasks within defined procedures.</li> <li>Work collaboratively with a range of people, handling all interactions politely and tactfully.</li> </ul><strong>About you</strong><br><strong>Essential Skills and Experience:</strong><ul> <li>\n<strong>Clerical/Administrative Experience:</strong> Proven ability in a support role.</li> <li>\n<strong>Customer Service Experience:</strong> Confident dealing with a range of enquiries, demonstrating awareness of customer care.</li> <li>\n<strong>Numeracy and Literacy Skills:</strong> Basic numeracy (able to add, subtract, multiply, divide) and strong written English.</li> <li>\n<strong>IT Proficiency:</strong> Demonstrable keyboard skills with experience using Microsoft Word and Excel.</li> <li>\n<strong>Organisational Skills:</strong> Able to keep accurate records and manage tasks effectively.</li> <li>\n<strong>Initiative:</strong> Able to work independently within guidelines.</li> <li>\n<strong>Apprenticeship:</strong> Ability to successfully complete an off-site apprenticeship course.</li> <li>\n<strong>Equality Awareness:</strong> Understanding of discrimination and a commitment to promoting inclusivity.</li> </ul><strong>Qualifications:</strong><ul> <li>GCSEs grades A-C (or equivalent) in Mathematics and English.</li> <li>Equivalent Level 3 qualifications worth 106 UCAS points.</li> </ul>This is a fantastic opportunity to gain hands-on experience in a supportive and inclusive environment, while developing your skills and qualifications through an apprenticeship.<br><strong>About us</strong><br>Our ambitious <strong>Luton 2040 Vision</strong> - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.<br> <br>The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?<br><strong>Benefits</strong><br>We offer a range of excellent staff benefits which include:<br><br>- From 25 to 32 days' annual leave: linked to length of service and grade<br>- Buying annual leave scheme: buy up to 20 days additional annual leave<br>- Career Pathways: step up in your career or move into a specialist area<br>- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant<br>- Generous relocation package: up to £8,000 (subject to eligibility)<br>- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home<br>- Work/life balance: flexible working options including working from home where possible. 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