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Control Centre Supervisor

Rugby Borough Council

18 days left to apply

Rugby Borough Council logo

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Rugby Borough Council (Hybrid)

Contract, Full time

No DBS check required

£31,586 - £35,235

37 hours

Control Centre Supervisor

£31,586 - £35,235

6 month Fixed Term Contract

 

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

 

About the role

 

An opportunity has arisen for a Control Centre Supervisor to join our Control Centre Team for an initial six-month fixed term. This is an exciting time for the service as we continue our digitalisation project and look to work with new suppliers.  

 

Working alongside another Supervisor, the role will support our team members deliver the Lifeline service to Rugby residents. This is a hands-on supervisory position which will focus on ensuring rotas are covered, timesheets are completed and that our staff are fully trained and supported to deliver an excellent service for our customers. It will also offer the successful applicant service development opportunities.

 

About you

 

You will need to have experience in Housing or Control Centre / Lifeline service or similar and experience of dealing with the public both face to face and by telephone.

 

Strong IT skills are needed with an awareness of how IT can be used to improve efficiency and quality, and the ability to do basic statistical work.

 

A full driving license is also essential.

 

 

 

Benefits

 

  • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
  • Generous Local Government Pension Scheme
  • Hybrid working up to 60% 
  • Flexi time scheme
  • Annual leave purchase scheme
  • Subsidised parking
  • Structured Induction Program
  • Learning and Development opportunities including Future Leaders programmes
  • Payment of a professional subscription for approved professionals
  • Family Friendly Policies
  • Independent Support for your health & wellbeing
  • Generous compassionate leave
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more
Closing date: Sun 23/02/2025 at 13:39
Job reference: RBC/25/303585
Vacancy downloads:

Control_Centre_Supervisor_Job_Profile.pdf

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