Senior Registration Officer

Are you passionate about providing exceptional customer service and ensuring the highest quality standards in registration are delivered?  

Staffordshire Registration Services is seeking, dedicated and experienced individuals to be responsible for the efficient operation of registration functions, managing a team of registration officers and contributing to the strategic development of our services.  

You will play a key role in delivering high quality services for the registration of marriages, civil partnerships, citizenships, birth and death registrations, ensuring compliance with statutory requirements and best practices.

If you have a strong commitment to customer service, wishing to work flexibly with exceptional time management skills, we invite you to apply and be part of our innovative and ambitious team.

Some of your main responsibilities will include to, 

• Manage the Registration Officer team to provide registration services and ceremonies, making operational decisions and developing new processes and procedures.
• Assist the Ceremony Team Leader with marketing, communications and development strategies. 
•  Maintain effective relationships with licensed venues, Celebrants, other local authorities and professional organizations.
• Ensure compliance with legislative requirements and County Council governance.
• Participate in the development and delivery of training within the team.

We are looking for you to be an excellent communicator and able to prioritise a varied workload.  Self-motivated with excellent organisational skills and an eye for detail will also be important.

You must be committed to delivering excellent customer service and communicate effectively amongst the team(s), stakeholders, regional and national local authorities.

We also need you to be able to:

• Have proven experience in people management, including coaching, training and development of staff.
• Able to manage a complex workloads and respond flexibly to changing circumstances.
• Proven ability to work to a high degree of accuracy, both independently and as part of a team.
• Experience of using a range of ICT applications and digital platforms

For more information about this role please contact: Sam Jones, Ceremony Team Leader on 07977745105 or sam.jones@staffordshire.gov.uk or Amy Durston, Registration Services Operations Manager on 07855061023 or amy.durston@staffordshire.gov.uk

It is anticipated that shortlisting will take place week commencing 21st April with the intention of interviews concluded week commencing 5th May 2025. 

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact us.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.