St Albans City & District Council (On-Site)
Permanent, Full time, Part time
Basic DBS check required
Inclusive Salary up to £24,983 - £26,668 for a full-time post per year Pro Rata equivalent for part time posts plus, up to 19.7% employer pension contribution
Job Title: Visitor Services Assistant X 4 posts
Salary: Inclusive Salary up to £24,983 - £26,668 for a full-time post per year
Pro Rata equivalent for part time posts plus, up to 19.7% employer pension contribution
Type: Permanent and Fixed term contracts available
Location: Verulamium Museum and/or St Albans Museum + Gallery
Job Ref: P1008, P1010, P2293, P1612
*Please note, all successful candidates will be asked their preference for role at interview stage.
About the role
This is an exciting time to join us as we develop opportunities to work across both our museums: from the Roman heritage and ancient treasures of St Albans at Verulamium Museum to St Albans Museum + Gallery, host to cutting edge art installations, historic exhibitions and touring blockbuster shows. In this front-of-house customer service role, you'll work in our galleries and shop areas, ensuring our visitors enjoy an educational, safe, and memorable experience at our museums.
About you
We are looking for excellent communicators with strong customer service skills and a genuine passion for the arts, tourism, heritage, and culture to join our front-of-house teams.
Candidates should excel at engaging with people, possess previous face-to-face customer service experience, and ideally have some retail experience (preferred but not essential). We seek team players committed to delivering outstanding visitor experiences and the highest levels of customer service. Previous experience in a cultural or heritage environment is an advantage but not required. You must be friendly, professional, and thrive in direct public interaction, always willing to go the extra mile to ensure our customers have a fantastic visit.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, historic city centre and charming villages. St Albans Museums runs several sites including Verulamium Museum, the 15th century Clock Tower and the new St Albans Museum + Gallery, at the heart of the city centre.
Vacancy details:
Based at Verulamium Museum, all roles require some weekend working:
- (P1008) Permanent, full-time, averaging 37 hours per week, across a four-week rota
- (P1010) Permanent, part-time, averaging 28.5 hours per week, across a four-week rota
- (P2293) 18 months fixed term contract, part-time, averaging 20.25 hours per week, across a four-week rota
Based at St Albans Museum + Gallery:
- (P1612) Permanent, part-time contract, 7 hours per week, 0945am – 1330pm, every Sunday and Monday
In addition to working within a great team and a comprehensive salary you will have access to:
- 26.5 days basic annual leave (increasing with service) + bank holidays.
Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers - Local Government Pension Scheme with current employer contribution up to 19.7% employer contributions
- Staff Parking Permit
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
- Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
- Disclosure Checks: This post is subject to a Basic Disclosure Check.
- English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
To arrange an informal discussion about any of these roles, please contact our Visitor Services Manager, justine.earthrowl@stalbans.gov.uk
To apply
- Please select the apply button on the vacancy and follow the steps below:
- Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: Monday 4th November 2024
Interviews are scheduled for: Tuesday 12th and Thursday 14th November 2024
Visitor_Services_Assistant-Job_Discription.pdf