Investigation & Compliance Specialist in handling complaints
4 days left to apply
Essex (On-Site)
Temporary, Full time
Basic DBS check required
38259
FULLTIME
Investigations and Compliance Specialist in handling Corporate and Social care Complaints and Members enquiries - Salary - £36,567 - £39,951 per annum - 12 Months Fixed Term
We are looking to recruit on a 12 month temporary contract for a Specialist and Compliance officer. The candidate will have experience in providing excellent customer services and have knowledge of complaints handling. Experience working in a local Government setting or knowledge of the Ombudsman, as well as understanding policies and processes is preferred but not essential. The individual will need to have the ability to learn quickly, particularly around service areas such as, but not limited to Housing and Social Care. The candidate must have good ICT skills and the ability to work well as a team and on their own merit, as well as the ability to juggle caseload and priorities. The officer will act as an example of excellent customer service and show curiosity to develop the complaints service as well as input into other services across the Council. The role will also include managing members enquiries and Ombudsman cases, attendance to the office in Romford a minimum of one day a week may be required with this role.
We are a strong friendly team and are constantly developing the service and looking to provide excellent customer services. If you are driven by this and you feel you meet this criteria, please apply to join our newly formed dynamic team of complaints handlers.
Should you wish to apply, please provide a statement of how you meet the criteria to be considered for an interview.
The closing date for the receipt of applications is 01/10/24, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
Please view Job Profile here
Additional Information
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The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
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