Billing and Income Generation Officer

Salary: £36,155 
Job Level: Level 2, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Wednesday 19th February 2025; 23:55

About Camden 
Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. As an expert Corporate Billing and Income Generation Officer you will take ownership over the billing process from the point of engagement with all Council Services.

What you’ll be doing
We want everyone in Camden to lead good lives, and we know that being in good work is a key part of this. 

The post holder would be expected to take ownership over the billing process from the point of engagement with all Council Services to the point of the invoice/s being raised and sent to suppliers for payment.

You will be expected to manage residents and business relationships, ensuring billing is conducted accurately and on time as specified on the legal/contract/SLA information which enable Camden to ensure income is generated and received to support and provide services to the residents and Businesses.

You will be expected to work closely with Income Team and Debt Recovery Team and take the initiative to speak directly to requester to clarify any issues with the request.

All about you
To be considered for this role, you must Experience of working in a financial income generation raising role. (minimum of 2 years),Sales ledger and accounts receivable along with experience of billing policies and in particular good knowledge on raising Commercial Rents income, Sundry Invoices and Housing Benefit Overpayment. 

Basic knowledge of Housing Regulations and knowledge of other Welfare benefits.

Demonstrate high attention to detail ensuring consistently accurate billing and be able to recognise circumstances where standard policy and procedures may be disputed.

You will be representing the Council and the team by providing the first point of contact with services, residents and Businesses via email and telephone providing advice and support on billing across all service areas.

Develop and continuously improve administrative processes and procedures to achieve better and more efficient ways of working and optimise quality output
Debt recovery and income collection knowledge is also advantageous.
 
Please refer to the job profile for information and click on the link below:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10815377/file/document?inline

This role will also be subject to a DBS Basic Check.

What We Offer 
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important, so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. 

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details. 
 
Inclusion and Diversity 
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit www.camdenjobs.co.uk/staff-benefits' for more details.         
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.  

Asking for Adjustments 
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.