Head of Transformation, Digital and Customer Services

IT’S TIME TO THINK DIFFERENTLY

At Woking we are resetting and defying expectations: challenging ourselves to do more for our customers by harnessing the potential of digital and organisational innovation. This is your chance to lead this programme of change.

In this role, you will review how we deliver our resident services - identifying opportunities for service improvement and efficiency and embedding these in our corporate planning. Better use of digital solutions will be fundamental in enhancing our customer experience, while instilling confidence in stakeholders that no-one will be left behind.  Leading our Corporate Programme Management Office, you will be instrumental in identifying opportunities for improvement, and working with others to bring about the process and cultural change required to make it happen.

The ability to build effective relationships across the organisation will be vital. A track record of successful transformation delivery and the insight you have gained through this work will enable you to win trust and confidence quickly.  You will have a pragmatic appreciation of the challenges of implementing change across a complex organisation and a good sense of the tools and levers that can make a difference. Throughout you’ll retain a clarity of focus on delivering better outcomes for our customers.

To find out more contact Steve Guest at Solace in Business for a confidential discussion.

Closing Date: 27 January 2025 

Interview Date: 21 February 2025