Landlord and Tenant Liaison Officer

Coventry is expanding with a growing population, a buoyant and increasing private rented sector. A key strategic priority for the Council is to therefore keep residents safe and tackle poor housing conditions. 

The Council currently responds to complaints in the Private Rented Sector and implements the Mandatory and Additional HMO licensing schemes to deal with issues caused by the poor management of privately rented HMO properties. These services and schemes offer an opportunity to work in a busy high-profile environment dealing with the inspection and enforcement all private rented homes, HMOs and HMO licensing.  

If you are motivated, professional in your approach and have adept organisational skills then Coventry could be the place for you! 

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We are looking for a Landlord and Tenant Liaison Officer to join our Safer Housing and Communities Team. You will be working under the general direction of the Safer Housing Team Manager and/or the HMO Enforcement Team Manager delivering key services to landlords and tenants in the city.  

You will be responsible for the delivery of high quality customer service to landlords, tenants and residents operating and living in the city overseeing projects to deliver regulatory functions and provide advice, support and education.  

The full list of duties and responsibilities are in the Job description attached.  

We want you to have extensive, substantial knowledge and understanding of the various landlord and tenant legislation as you will lead our efforts in regulating and enforcing these requirements and contribute to the successful delivery of our regulatory functions in this field.  

You will need to demonstrate that you have the ability to engage with landlords and tenants and develop initiatives that improve accessibility to assist customers in understanding their responsibilities and the services provided by the Safer Housing and Communities Team.  

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. 

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): w/c 7th April 2025

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies