Housing Options Officer

Housing Options Officer

Salary: £26,409 - £36,124 per annum (Career Grade 8-6, subject to performance progression)

Hours: Full-time, 37 hours per week

Permanent

Location: Muriel Matters House, Hastings, TN34 3UY (Office-based with home-working opportunities up to 1 day per week)

The Role:

As a Housing Options Officer, you will play a key role in preventing homelessness and supporting individuals with housing challenges. Your responsibilities will include providing tailored advice and assistance, assessing housing needs, and working with a range of stakeholders to secure long-term solutions.

Key Responsibilities:

• Offer professional advice in line with housing legislation to assist clients in preventing homelessness and securing accommodation.
• Conduct thorough assessments of housing enquiries through home visits, telephone, or face-to-face interactions.
• Take homelessness applications and carry out necessary enquiries.
• Maintain accurate casework records and provide clients with updates.
• Collaborate with landlords, housing providers, and other partners to develop sustainable housing solutions.
• Stay updated with housing legislation and apply it to daily work practices.
• Actively participate in team meetings and contribute to service improvements.

About You:

We’re seeking a proactive individual with:

• Experience in housing-related support roles.
• A strong understanding of homelessness causes, tenancy law, and housing legislation (e.g., Housing Act 1996, Homelessness Reduction Act 2017).
• Excellent communication and organisational skills.
• Resilience and the ability to work calmly under pressure.
• A flexible and collaborative approach, with the ability to manage competing priorities.

Why Join Us?

We offer a comprehensive benefits package, including:

• Generous annual leave entitlement, starting at 27 days and rising with service.
• Flexible working schemes to support work-life balance.
• Enhanced parental leave policies.
• Membership in the Local Government Pension Scheme (LGPS).
• Access to lifestyle discounts and employee assistance programmes.
• Professional development through our e-learning hub.
• Cycle-to-Work scheme and more!

For more information please see the attached Candidate Job Pack.

How to Apply:

Interested in making a real difference in the Hastings community? Join our dedicated team and be part of shaping positive housing outcomes for those in need.

Closing date for applications: 22/01/2025 at 12:00pm

Interview to take place w/c 27/01/2025.