Facilities Support Manager

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

R&M is a service area within Coventry City Council which provides repair and maintenance services to Coventry City’s operational, commercial and school portfolio.  We have a dedicated team with over 30 years’ experience of completing emergency and responsive repairs, planned preventative maintenance schedules and property improvements and refurbishments. 

The R&M team is multi-disciplined providing building works, refurbishments, general maintenance, gas servicing, maintenance and installations, electrical works and a 24 hour a day, 365 days a year emergency call out service across all trades.

The service area aims to:

• Ensure that the all statutory compliance with industry standards, British standards and relevant Approved Codes of Practice are achieved.
• Repairs are carried out swiftly and to a high standard
• Projects are delivered on time and on budget

We are seeking positive, experienced, enthusiastic, talented and driven professionals who care about the development of our great city to join our busy, top performing, forward thinking Regulation services.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. 

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

An exciting new opportunity has arisen for a Facilities Support Manager, reporting directly to the Operations Manager. The successful candidate will be responsible for managing the delivery of comprehensive, high-quality, and cost-effective Facilities Services to multiple premises across the city.

We are seeking an individual with a strong background in Facilities Management or extensive experience in customer service roles. The ideal applicant will possess the leadership skills necessary to oversee and improve service delivery across a range of facilities, ensuring exceptional service and efficiency.

Main duties of the job

Ability to lead multiple priorities and conflicting demands in a pressurised and dynamic environment

Meet demands and deadlines, ensuring achievement of key performance indicators, SLA’s and assessment of the services performance.  

The individual will need to be an experienced manager with analytical insight, with an influential approach to leadership. Arrange/review Service Level Agreements and/or contracts for existing and new services.

Ensure the provision of cost-effective Facilities Services in accordance with any SLA's or contract documentation, where appropriate including all necessary service enhancements and the delivery of required cost efficiency savings. Provide effective management within all Facilities Services areas to ensure good professional standards and compliance with statutory legislation.

Who are we looking for?

No prior experience is required, but you will need to bring commitment, passion, attention to detail, a strong desire to learn and strong sense for safety. No 2 days are the same within this fast-paced operating environment. Team working and problem solving will be skills you rely on to succeed.

Applicants must have at least a Maths GCSE 4/C or above (Or equivalent) and a GCSE 3/D or above (Or equivalent). Time management skills are essential

 Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies