Business Systems Manager (Adult Social Care)

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Working as part of the Adult Services Business Systems and Improvement team the successful candidate will lead and manage the Adult Social Care Business Systems Team and manage the development of the Directorates main business systems to ensure the systems are up-to-date, relevant and supportive to the work and priorities of the directorate, its staff and managers and the Local Authority as a whole.

You will provide high quality information systems and management information that assist with delivering improved outcomes for people  who use our services and the effective management of resources through the development of integrated systems, processes and practices across the workforce throughout the city.

You will support the users of these information systems to ensure good quality and timely record keeping and effective use of council resources.

You will lead the business systems function and plan and direct the day-to-day operations and priorities of the team according to customer needs and council priorities.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for candidates who are passionate about delivering the best services for adults living in Coventry, working in partnership with a range of teams and organisations in the spirit our One Coventry Values and Plan.

You will have a degree in Information Systems and/or substantial experience of managing a Case Record Management System in a social care setting. You will possess excellent communication skills including the ability to communicate clearly and concisely both orally and in writing and to make presentations to groups of all levels.

You will have experience of successful working in a performance management or programme management environment and have experience of managing staff effectively.

The role will offer opportunities to further develop your knowledge and expertise with support for learning, study and undertaking training to enhance this. 

We value and respect the diversity of our team and aim to recruit a workforce which reflects our diverse communities. Within our team men and people from minority ethnic backgrounds are currently under-represented, as a result we would like to encourage men and people from minority ethnic backgrounds to apply for this post.   This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.  We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse. 

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 11^th December 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies