Wellbeing Coordinator

Job introduction

Job Title: Wellbeing Coordinator

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.  Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!  

We are seeking an experienced individual to oversee the operational duties, recruitment and management of the Wellbeing Service. As the Wellbeing Coordinator you will be required to respond to communications from the public, internal and external colleagues whilst ensuring the service is meeting its Care Act duties, through the provision of good quality information, advice, and guidance.

The Role:

• The Wellbeing Coordinator will oversee how through every interaction, the Prevent, Reduce and Delay principles of the Care Act are applied to promote independence and wellbeing. They will oversee the provision of information, advice, and guidance to enable people, in person, on the telephone and by other mains of interactions, to self-assess and plan support to enable their wellbeing.
• In the role of a Wellbeing Coordinator, you will oversee the provision of first contact resolutions to people, through information, advice and guidance that is focused on identifying their strengths and how to maximise these strengths to meet their needs.

In addition to the above the Wellbeing Coordinator is expected to:

• To promote a culture of responsive service delivery that is based on enabling independence and providing excellent information and advice.
• To ensure the service develops knowledge of local resources and services. To assess and manage resources across the service to enable effective service
• delivery.
• To develop and embed the delivery of a short term, reablement model to support people to regain and maintain independence, only referring people on for longer term support services after establishing these are required.
• To be responsible for developing effective relationships with all internal and external stakeholders to ensure positive service user experience.

Our offer to you:

• 35 hour working week with hybrid working model
• At least 27 days holiday, plus bank holidays rising to 32 after 5 years service (pro rata if part time) - option to purchase further days
• Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:

Closing Date for this role is: Thursday 5th December 2024.

If you would like to talk to a member of the team about the role or have an informal discussion, please contact –  Michael Bebbington -