Tenancy Officer - 6 Month FTC

 Are you interested in joining our expanding Housing Options Team at Tunbridge Wells Borough Council?

Do you want a role helping some of our most vulnerable residents in housing need and making a real difference to people’s lives?

If you answered yes, the post we’re seeking to fill could be for you.

We’re looking to recruit a dynamic and hands on Tenancy Officer who is passionate about the providing and excellent temporary accommodation service to customers in housing need.

You will be responsible the placements into temporary accommodation of homeless households accommodated under the Council’s statutory homelessness duties, including booking accommodation, signing applicants into and out of accommodation, ensuring recovery of temporary accommodation charges, responding to complaints over repairs and tackling tenancy related issues such as anti-social behaviour.

You will be working as part of the Accommodation Team alongside other colleagues in the wider Housing Options Team. You also support households in temporary accommodation to access other housing related services and to move into longer term accommodation.

This is a career graded post and candidates will be assessed against both the essential criteria requirements for both Grade F (£30,077) and Grade G (£33,535) detailed in the Person Specification. Candidates will only be considered as appointable to the Grade G position if they fulfil the essential criteria requirements, as detailed below, for both Grade F and Grade G. Candidates who are only able to demonstrate that they meet the Grade F requirements will have the opportunity to progress to a Grade G through training, and develop in post and upon being able to demonstrate they meet the Grade G requirements.

About you:

• You should have experience of working in a front-line in a housing environment, including experience in tenancy management such as managing voids, rent accounts, property sign-up’s/sign-out’s and possession proceedings
• Educated to A ‘Level standard or equivalent, at grades A to C, or equivalent grading, or demonstrable experience of working within housing options, homelessness, or housing management.
• A good understanding of the welfare benefit system and welfare reform changes
• Ability to work in a team and develop effective and supportive relationships with colleagues.

In return we offer you:

• Financial: An attractive basic salary within a clear pay structure.
• Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus an additional day in December and bank holidays (Grade F), or, 24 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus an additional day in December and bank holidays (Grade G)
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme.
• Flexibility: The Council operates a hybrid working model with opportunities to work from home and in an office environment, and a flexible working policy subject to the business needs being met.
• Personal Development: Invaluable training opportunities for continuing professional development.

To find out more take a look at the Job Description and Person Specification below. Applicants must be able to demonstrate all essential requirements as listed in the job profile.

For an informal discussion about this post, you can contact Jack Doyle, Accommodation Team Leader, on 01892 554622 or jack.doyle@tunbridgewells.gov.uk

To stay up to date with our latest vacancies and what it’s like to work here you can follow us on twitter @TWBC_Jobs and LinkedIn @TWellsCouncil

Closing Date:  Tuesday 1^st April 2025

           

Interview Date: Monday 7^th April 2025