Case Officer (Housing Solutions)

Grade                     SH05

Contract                12 Month Maternity Cover  

Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.

About the Role

Are you able to work with individuals and families to identify their key needs and support them to resolve their housing situation?

Can you tell when you need to hold someone's hand to get them to a solution or when you can offer advice to help someone resolve their housing situation themselves?

Can you make the connection between people's varying needs to identify a pathway that leads them to settled housing?

Can you find and work with the various agencies or networks that can help you help our residents?

About You

With knowledge of housing and homelessness law, understanding of welfare benefits and social care and a minimum of one year working in frontline service delivering advice and support, we are looking for a committed Case Officer to work with families and individuals at risk of homelessness to find housing solutions, either in their current home or through a planned move.

You will have excellent communication skills, both orally and in writing, be able to build positive and motivating relationships with clients, and have a strong ethos of joint working with partner agencies.

You will be able to demonstrate that through your knowledge and communication skills you have a track record in finding positive outcomes for customers and contributing to service development.

Additional Information

Benefits

We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

 

Closing date:     Sunday 5th January 2025   

Interview date:  Thursday 9th January 2025

 Contact details

For an informal discussion, please contact Lindsay Large, Housing Solutions Manager on 01276 707347, lindsay.large@surreyheath.gov.uk

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.