Senior Housing Options Officer

Do you have detailed knowledge of homelessness  legislation  and experience  in providing  housing options advice to prevent and relieve homelessness?

We are looking for a highly motivated team player to join our Housing Options Team following growth of the team to respond to increasing demand.  The Team is for preventing and relieving homelessness under the Homelessness reduction Action 2017 and as well as managing the Council’s Housing Register. Reporting to the Housing Options Manager you will carry out assessments of homeless applications to determine what statutory duties are owed to customers. You will then help customers either retain their existing accommodation or help them secure alternative accommodation.   You will have your own caseload and also participate in the team’s duty rota and manage a small team of Housing Options Co-ordinators alongside our other Senior Housing Options Officer.

The role requires excellent communication and negotiation skills with a wide range of people and organisations. Your experience of working in a challenging front line homelessness service will help you to remain calm under pressure while delivering the highest levels of customer service. You will have a good understanding of the homelessness legislation and state benefits as well as having excellent IT skills and the ability to keep accurate records and meet deadlines. 

Waverley is an ambitious, dynamic, and innovative local authority, proud of being one of the highest performing Councils in the country. Key to our success is our commitment to team working and ongoing development of our high performing, highly engaged workforce, who all share in the delivery of the organisation’s values and corporate objectives.

Waverley is a beautiful place, consistently rated as one of the best places in the Country to live and to work. The borough is within easy reach of London and the south coast. 

Waverley takes a robust approach to thoroughly checking anyone who wants to work with children or vulnerable adults. The successful candidate will be required to apply for a Disclosure at the Enhanced level from the Disclosure and Barring Service.  Further information can be obtained from www.disclosure.gov.uk.

The role will be a mixture of Office and Home Working (Hybrid) following successful completion of a probationary period.  The successful applicant will have a valid driving licence and a vehicle available for work purposes.

For an informal discussion about the post, please contact Elizabeth Donaldson, Housing Options Manager, on 01483 523452.

For an informal discussion about the post, please contact Elizabeth Donaldson,  Housing Options Manager on 01483 523452.

We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications: 9:00am  on Friday 30^th May 2025

Please note we do not accept applications after the time given on the closing date.

Interview date: 10^th June 2025 – There will be a short, paper-based exercise prior to each interview