Newham_Systems Support Officer Oracle Fusion SME

Systems Control Officer – Subject Matter Expert

Newham: PO6 (£51,093 -£54,129) 

Contract Type:  Permanent

Location:  Remote or Office Base Newham

About the Role

We are looking to appoint to the role of the Systems Control Officer – Subject Matter Expert in the Corporate Business Systems Team.

The role reports to the Corporate Business Systems Delivery Manager.

We are seeking a talented and experienced Oracle Fusion Financials and Procurement Specialist to join our dynamic team. As an Oracle Fusion Financials Specialist, you will actively participate in the implementation, configuration, and ongoing management of Oracle Fusion Financials applications.

Additionally, your knowledge in Oracle Sourcing and Procurement will support the optimization of our procurement processes. 

Your combined skills will contribute to the seamless integration of financial and procurement operations, ensuring accuracy, compliance, and efficiency. 

The systems under support include but are not limited to the Oracle Fusion ERP system, Planning and Budgeting Cloud Service and Legacy Oracle Archive Databases. Oracle Fusion encompasses core council business systems including HR recruitment, employee records learning, Payroll, Procurement and Finance. 

The key activities of the position will be to:

• Reviewing, responding to and resolving Service Requests and Incidents related to Finance including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Project and Procurement areas of the organisation.
• Reviewing existing processes and procedures that operate through Oracle Fusion Financials and Procurement, to identify opportunities to streamline and improve the processes from Oracle Fusion Financials and Procurement administration perspective, reducing the time taken to complete the process.
• Review any current workarounds in place for Oracle Fusion Financials and Procurement to resolve any underlying problems that have caused those workarounds to be put in place.
• Operating with members of the Finance, Accounts Payable, Accounts Receivable, Cash Management, Projects and Procurement teams within one source, colleagues within the Corporate Business Systems team, the 3rd party managed service and systems integrator and Oracle.
• Provide any training and support to one source staff from across all modules of Oracle Fusion Financials suite and Procurement, and the Corporate Business Systems team.
• Impart knowledge of the Oracle Fusion system, enabling the Corporate Business Systems team to increase their system administration activity within Oracle Fusion.
• Be able to write reports and input to the creation of reports utilising OTBI.
• Be able to specialise in a specific area.
• Be able to escalate issues to and liaise with, external partners and provide support and feedback to them when required.
• Be able to explain complex technical problems simply to managers. 
• Be able to participate in an Agile development environment, contributing to sprint planning, backlog refinement, and sprint reviews to ensure timely and iterative delivery of Oracle Fusion Financials and Procurement enhancements.
• Effective communication skills, with the ability to convey financial and procurement information to non-financial stakeholders.
• Be able to plan and prioritise workload.
• Excellent problem-solving skills and the ability to work collaboratively in a team environment.
• Contribute to process automation and service improvement.

About You

You will need to have direct knowledge and experience of Oracle Fusion system support for the running of Financial processes and the system configuration of Fusion to enable and support the running of those processes.

You will be able to work with non-technical staff at all levels to senior management, to provide advice and guidance on what may be possible in terms of Fusion financials in order to develop and implement system changes.

You should have direct experience in the following areas:

• Local government experience with a good understanding of local government financial and procurement processes.
• Strong understanding of Oracle Fusion Financials processes, procurement processes and Oracle Sourcing and Procurement modules.
• Experience with reporting in Oracle OTBI & Oracle BI Publisher.
• Using a Call Based Management System.
• Oracle Fusion Financials and Procurement implementation and support.
• Collaborating with cross-functional teams to gather and analyse business requirements, design system configurations, and develop solutions that align with financial management goals.
• Configuration and customisation within Oracle Fusion Financials and Procurement applications to align with the organization's financial and procurement processes and reporting requirements.
• Providing ongoing support to users, troubleshoot issues, and escalate as needed, collaborating with technical support teams. 
• Creating and maintain comprehensive documentation related to Oracle Fusion Financials and Procurement configurations, processes, and system changes.
• Experience working in Agile development environments and familiarity with sprint-based methodologies.
• Collaborative experience with support partners and Oracle for issue resolution.

Please view JD here

Closing Date 29th November, 2024

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.