Hybrid (On-Site)
Permanent, Full time
GBP 29,093.00 - 31,586.00 per year;GBP 8,000.00
About the job
Salary: £29,093 - £31,586 a year
Hours per week: 37
Contract type: Permanent
Are you an experienced IT professional looking for an exciting opportunity to support vital public services? Join Luton Council as a Service Desk Analyst and play a key role in delivering high-quality IT support across the organisation.
As a Service Desk Analyst, you will be the first point of contact for IT Incidents and Service Requests, including Major Incidents. You will work within a dedicated team to resolve technical issues, contribute to process improvements, and enhance the efficiency of IT support across the Council.
Your expertise will help maintain smooth IT operations for over 3,500 users across 150+ sites, including libraries, schools, community centres, and social services establishments. You will also be responsible for administering the Council's IT Service Management tool, managing Windows Active Directory, and supporting Microsoft Exchange (On-Premises, Azure, and Office 365 solutions).
Key Responsibilities
About you
What We're Looking For
At Luton Council, we're committed to making a difference. By joining our IT Service Desk team, you will be part of an organisation that values innovation, inclusivity, and career development. We offer a supportive working environment and the opportunity to contribute to essential public services that impact thousands of people every day.
Ready to take your career to the next level? Apply today and be part of a team that keeps Luton connected!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Salary: £29,093 - £31,586 a year
Hours per week: 37
Contract type: Permanent
Are you an experienced IT professional looking for an exciting opportunity to support vital public services? Join Luton Council as a Service Desk Analyst and play a key role in delivering high-quality IT support across the organisation.
As a Service Desk Analyst, you will be the first point of contact for IT Incidents and Service Requests, including Major Incidents. You will work within a dedicated team to resolve technical issues, contribute to process improvements, and enhance the efficiency of IT support across the Council.
Your expertise will help maintain smooth IT operations for over 3,500 users across 150+ sites, including libraries, schools, community centres, and social services establishments. You will also be responsible for administering the Council's IT Service Management tool, managing Windows Active Directory, and supporting Microsoft Exchange (On-Premises, Azure, and Office 365 solutions).
Key Responsibilities
- Respond to and resolve IT Incidents and Service Requests efficiently
- Assist in managing user access controls and ITSM system administration
- Support continuous improvement initiatives for IT processes and systems
- Ensure service excellence by handling requests professionally and tactfully
- Identify and take action against any discrimination in service delivery
About you
What We're Looking For
- Experience in IT Service Desk support and ITSM tooling administration
- Strong working knowledge of Windows Active Directory & Microsoft Exchange
- Ability to work accurately, meet deadlines, and function with minimal supervision
- Excellent communication skills and a customer-focused approach
- Understanding of equal opportunities and diversity in service delivery
At Luton Council, we're committed to making a difference. By joining our IT Service Desk team, you will be part of an organisation that values innovation, inclusivity, and career development. We offer a supportive working environment and the opportunity to contribute to essential public services that impact thousands of people every day.
Ready to take your career to the next level? Apply today and be part of a team that keeps Luton connected!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Closing date: Mon 21/04/2025 at 01:00
Job reference: LBC03773