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Investigations Officer M515

Charnwood Borough Council

2 days left to apply

Charnwood Borough Council logo

Apply now

Leicestershire (Hybrid)

Permanent, Full time

No DBS check required

Grade SO1 £33,366 to £35,235

37 hours

Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC! 

We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood. 

The Council is recruiting for an Investigations Officer 

We are looking for a dynamic and customer focused complaints investigator to join our Customer Experience Team. The successful candidate will work with customers, internal colleagues and partners to resolve corporate complaints.
The benefits of working with us: 
•    Agile working for many roles 
•    Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays 
•    Most services are closed over Christmas 
•    Opportunities for professional development linked to many roles  
•    Access to the Local Government Pension Scheme 
•    Free parking 
•    
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.  

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group. 

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs 
 
About the Council  
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. 

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. 

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together 
 
About Charnwood 
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. 

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.  It is a diverse community thanks to its student population and cultures from around the world. 

No agencies please 

Closing date: Wed 12/03/2025 at 23:55
Job reference: CBC/25/306473
Vacancy downloads:

M515_Investigations_Officer.pdf

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