Business Support Officer - DOLS

Are you passionate about making a real difference in people's lives? Do you possess exceptional organisational skills and a keen eye for detail? If so, we have an exciting opportunity for you to join our team as a Business Support Officer within the Mental Capacity Act Deprivation of Liberty Safeguards (MCA-DOLS) team!

 

This is a vital role where you will provide comprehensive business support, ensuring compliance with the legislative processing of DOLS cases. You will be at the heart of the service, contributing to the protection and well-being of vulnerable individuals.

 

What you will do:

• Process referrals for DOLS assessments, adhering to statutory deadlines.
• Maintain up-to-date knowledge of MCA-DOLS legislation and processes.
• Organize and coordinate multi-agency forums, producing accurate minutes and tracking actions.
• Liaise with internal and external stakeholders, including senior managers and healthcare professionals.
• Handle inquiries with sensitivity, providing advice and guidance to customers.
• Analyse data and produce statutory reports for various audiences.
• Maintain electronic and paper-based systems, ensuring data accuracy and security.
• Assist in the implementation and evaluation of processes and technology.
• Coordinate expense reimbursements for professional assessors.
• Adapt and design systems to support service delivery.

 

What you will bring:

• Level 4 qualification or equivalent in a relevant area.
• Experience working in a business support environment.
• Proven experience handling confidential and sensitive information.
• Experience servicing meetings, including accurate minute-taking at speed.
• Experience introducing new procedures.
• Experience presenting information verbally at meetings and briefings.
• Experience working in partnership with internal and external bodies.
• Good knowledge of national and local government policies.
• Strong computer skills, including Microsoft Office.
• Knowledge of information governance, data protection, health and safety, and risk management.
• An awareness of people facing personal problems.
• General awareness of Mental Capacity Act/Deprivation of Liberty Safeguards legislation.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage a challenging workload, prioritize tasks, and meet deadlines.
• Ability to manage multiple tasks with attention to detail.
• Ability to work flexibly as part of a team.
• Good analytical skills.

 

Additional Information

We are looking for someone who is willing to work flexibly, undertake training, and align with the council's values. The ability to travel in connection with the post is also required.

If you are a motivated and dedicated individual with a passion for supporting vulnerable people, we encourage you to apply! This is a fantastic opportunity to develop your skills and contribute to a vital service.