Resident Liaison Officer (Planned and Major Works Team)

About the Role and our Ideal Candidate

Key Responsibilities:

• Be the main point of contact to ensure that all residents receive excellent customer service when planned and major works are being carried out in their homes.
• Visit and issue approved communication and literature to residents prior to planned and major works being carried out.
• Creating tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement.
• Have regular contact with residents via their preferred method of communication and to
• record on the NEC planned and major works module.
• Agree access arrangements to ensure works are completed on time liaising with contractors and in house operatives.
• Inform the resident of any delays or changes to the programme of works to their home and offer suitable alternative appointments.
• Visit tenants to explain the nature and scope of work, conduct a 'site introduction', ascertain their individual requirements, arrange appointments/start dates and monitor access to individual properties.
• Arrange and attend meetings during and outside working hours for residents.
• Carry out follow up resident courtesy visits
• Advise and guide residents while the work is going on.
• Carry out resident satisfaction, and encourage feedback on completion of work.

Our offer
Colleagues at SHP take pride in delivering on our priorities and find working with us hugely rewarding. In turn, we strive to reward our colleagues fairly and roles are regularly reviewed to ensure pay reflects the responsibilities of the individual in line with our seven pay bands.

Colleagues are encouraged to work flexibly, a good work-life balance is key for us and our key benefits are:

• Membership of the Local Government Pension Scheme - a career average scheme where employees contribute between 5.5% and 12% but more importantly we as the employer make a generous contribution.
• Annual leave of either 26 or 33 days per year plus paid time off on bank holidays.
  
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
  
• Confidential support from a 24/7 Employee Assistance Programme.
  

Application process
Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

Sutton Housing Partnership is an accredited Disability Confident Employer. We are signed up to the government's Disability Confident scheme and have been recognised as a Disability Confident Employer since 2017. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Job Profile
RLO Planned and Major Works - Google Docs.pdf - 106KB Opens in a new window

Additional Document 1
RLO Planned and Major Works - Google Docs.pdf - 106KB Opens in a new window