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We need people:</p> <ul>\n<li>To support the Council’s vision and resilience agenda by providing a wide range of best in class front line services within customer services.</li> <li>To support the ethos of ‘right first time’ within customer services. </li> <li>To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during opening hours.</li> <li>To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.</li> <li>To assist with admin support as and when required to further enhance resident experience.</li> </ul> <p><strong>About You</strong></p> <p>In our quest for excellence in delivering services to the public we are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with great customer care skills.  Previous experience of working in a contact centre or similar customer focused organisation is preferred but not essential. You must have excellent communication skills, both spoken and written, and a genuine desire to offer the highest level of customer services to the residents in Newham.</p> <p>So if this is you, and you're sure, then take a look at our website and consider becoming part of a team that's proud to serve Newham’s Residents every day ... and always with a smile.</p> <p>The Council has a strong commitment to achieving equal opportunities in both services to the community and the employment of our staff and expects all employees to understand and promote its policies in their work. All staff must be able to demonstrate practical examples of how they have implemented equal opportunities.</p> <p>If you pride yourself on providing excellent customer service and wish to receive the associated rewards then we would like to hear from you.</p> <p>Successful candidates are expected to attend the induction and training and will not be granted leave during this period.</p> <p>https://www.newham.gov.uk/downloads/file/7972/customer-services-advisor </p> <p>Closing date: 31st October 2024</p> <p> </p><p><strong>Additional Information</strong></p> <p>We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. 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