Income Officer | JobsGoPublic.com

{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1743715431900,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"c094f012-ab0b-4449-a2f3-8f71ba79afd8","title":"Income Officer","synonyms":["Income Officer"],"reference":"RQ002073","description":"Permanent – Full Time\n \nRedbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.\nWe're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.\nAn opportunity has arisen within the Income Team in the Revenues, Benefits and Transactional Services Department. \nIf you are motivated by continuous improvement and have the proven track record of delivering a first-class debt collection service, then we would like to hear from you.\nWe are currently seeking three exceptional individuals with skills in invoicing and collecting a wide range of fees and charges from individuals, companies and the public sector who are committed to providing the highest standard of customer service to join our team.\nAs a successful candidate you will be enthusiastic, and self-motivated. You must have good communication and organisational skills, be able to demonstrate your commitment to quality and performance and be enthusiastic about new initiatives and forthcoming changes.\nAlthough experience of debt collection from a diverse range of debtors is desirable you will not be shortlisted it you do not have proven communication skills (verbal and written) which are essential to the role.\n \nAbout the Role\n The main duties of the role will be:\n<ul class=\"customHTML\">\n<li class=\"customHTML\">\nCommunication and Negotiation: Engaging with customers via phone, email, or letters to discuss outstanding debts, negotiating payment terms, and helping resolve disputes.</li>\n<li class=\"customHTML\">\nManaging Debt Recovery: Overseeing the process of debt recovery from a variety of debtors, including individuals, businesses, and other organisations.</li>\n<li class=\"customHTML\">\nAssessing Payment Plans: Developing and proposing realistic payment plans based on the debtor's financial situation while ensuring compliance with company policies and legal regulations.</li>\n<li class=\"customHTML\">\nDebt Resolution Strategies: Applying various debt collection strategies for different debtor profiles to maximise successful recovery and minimise financial losses.</li>\n<li class=\"customHTML\">\nEscalation of Cases: Identifying cases that require escalation to legal or external collection agencies and working closely with those parties as necessary.</li>\n<li class=\"customHTML\">\nCollaborating with Team Members: Working closely with other departments (e.g., legal, finance, customer service) to address complex cases and ensure smooth operations.</li>\n</ul>\n \nTo apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser:\nhttps://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=493002dXPW&WVID=958433OaLq\n \nAll short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.\n \nWe are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.","shortDescription":"","jobType":"Administration","employerType":"Local Government","howToApplyText":"","employer":"London Borough of Redbridge","employerId":"a5a8be6b-6123-4616-be22-459882d0cfb7","department":"","departmentId":"","location":"Redbridge","locationHierarchy":[{"types":["postal_code"],"value":"IG1 1DE"},{"types":["route"],"value":"High Road"},{"types":["postal_town"],"value":"Ilford"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£31,524 to £32,931 per annum","salaryFrom":31524,"salaryTo":32931,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"36 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-03-18T08:48:00.000Z","expirationDate":"2025-04-02T07:48:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.lgjobs.com/logos/logos/bdb809d6-ac79-410e-94c4-683fc743a8f6.png","awardLogoUris":[],"canonicalUrl":"https://www.lgjobs.com/jobs/c094f012-ab0b-4449-a2f3-8f71ba79afd8","createdDate":"2025-03-18T08:49:17.000Z","applicationFormName":"","onHold":false,"expired":true,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1743715431901,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","c094f012-ab0b-4449-a2f3-8f71ba79afd8?signup=true"],"queryHash":"[\"jobDetails\",\"c094f012-ab0b-4449-a2f3-8f71ba79afd8?signup=true\"]"},{"state":{"data":{"id":"c094f012-ab0b-4449-a2f3-8f71ba79afd8","title":"Income Officer","synonyms":["Income Officer"],"reference":"RQ002073","description":"Permanent – Full Time\n \nRedbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.\nWe're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.\nAn opportunity has arisen within the Income Team in the Revenues, Benefits and Transactional Services Department. \nIf you are motivated by continuous improvement and have the proven track record of delivering a first-class debt collection service, then we would like to hear from you.\nWe are currently seeking three exceptional individuals with skills in invoicing and collecting a wide range of fees and charges from individuals, companies and the public sector who are committed to providing the highest standard of customer service to join our team.\nAs a successful candidate you will be enthusiastic, and self-motivated. You must have good communication and organisational skills, be able to demonstrate your commitment to quality and performance and be enthusiastic about new initiatives and forthcoming changes.\nAlthough experience of debt collection from a diverse range of debtors is desirable you will not be shortlisted it you do not have proven communication skills (verbal and written) which are essential to the role.\n \nAbout the Role\n The main duties of the role will be:\n<ul class=\"customHTML\">\n<li class=\"customHTML\">\nCommunication and Negotiation: Engaging with customers via phone, email, or letters to discuss outstanding debts, negotiating payment terms, and helping resolve disputes.</li>\n<li class=\"customHTML\">\nManaging Debt Recovery: Overseeing the process of debt recovery from a variety of debtors, including individuals, businesses, and other organisations.</li>\n<li class=\"customHTML\">\nAssessing Payment Plans: Developing and proposing realistic payment plans based on the debtor's financial situation while ensuring compliance with company policies and legal regulations.</li>\n<li class=\"customHTML\">\nDebt Resolution Strategies: Applying various debt collection strategies for different debtor profiles to maximise successful recovery and minimise financial losses.</li>\n<li class=\"customHTML\">\nEscalation of Cases: Identifying cases that require escalation to legal or external collection agencies and working closely with those parties as necessary.</li>\n<li class=\"customHTML\">\nCollaborating with Team Members: Working closely with other departments (e.g., legal, finance, customer service) to address complex cases and ensure smooth operations.</li>\n</ul>\n \nTo apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser:\nhttps://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=493002dXPW&WVID=958433OaLq\n \nAll short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.\n \nWe are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.","shortDescription":"","jobType":"Administration","employerType":"Local Government","howToApplyText":"","employer":"London Borough of Redbridge","employerId":"a5a8be6b-6123-4616-be22-459882d0cfb7","department":"","departmentId":"","location":"Redbridge","locationHierarchy":[{"types":["postal_code"],"value":"IG1 1DE"},{"types":["route"],"value":"High Road"},{"types":["postal_town"],"value":"Ilford"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£31,524 to £32,931 per annum","salaryFrom":31524,"salaryTo":32931,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"36 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-03-18T08:48:00+00:00","expirationDate":"2025-04-02T07:48:00+00:00","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.lgjobs.com/logos/logos/bdb809d6-ac79-410e-94c4-683fc743a8f6.png","awardLogoUris":[],"canonicalUrl":"https://www.lgjobs.com/jobs/c094f012-ab0b-4449-a2f3-8f71ba79afd8","createdDate":"2025-03-18T08:49:17+00:00","applicationFormName":"","onHold":false,"expired":true,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1743715431896,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","c094f012-ab0b-4449-a2f3-8f71ba79afd8?signup=true"],"queryHash":"[\"similarJobs\",\"c094f012-ab0b-4449-a2f3-8f71ba79afd8?signup=true\"]"}]}

AppliedJobsView

CandidateRedesign

CvParsing

FullCandidateProfile

HeaderJobsButton

ImageOptimization

JobSearchPreferences

LogosFromSameDomain

MatchedJobs

NewJobTypes

NewNavbar

NewPlacesAutocomplete

PdfJobDocuments

ReciteMe

Placeholder job title

Placeholder department

Placeholdertown (On site)