Housing Allocations Officer - 12 months Fixed Term Contract

Housing Allocations Officer – 12 Months Fixed Term Contract

£27,079 - £32,957 depending on skills and experience

37 hours per week Hybrid working

About the role

As the Housing Allocations Officer, you will:

• Assess housing register applications in line with the Council’s Housing Allocations Scheme
• Make decisions on applications and notify the applicant in writing
• Advertise available accommodation on the Council’s choice-based lettings scheme
• Allocate and nominate applicants for suitable offers of accommodation in line with the Council’s Housing Allocations Scheme
• Accompany applicants on viewings of offers of Council owned accommodation
• Carry out home visits
• Liaise with other Council departments to ensure applications are correctly verified
• Draft written materials such as standard letter and email templates, checklist forms and information offered to the public in paper or electronic format.
• Provide a full housing solutions service, offering advice and assistance as part of the wider Housing Solutions Team

About you

You will be joining a supportive, friendly team and will report directly to the Housing Allocations Team Leader. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us in continuing to deliver a first-class housing service. We are looking for exceptional candidates with a range of skills including:

• Ability to communicate well both verbally and in writing
• Innovative and driven to deliver excellent customer service
• Strong team player
• Good organisational skills and ability to prioritise workload
• Keen eye for detail

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

The Housing Allocations Team is part of the Housing Solutions Service which has achieved many positive outcomes for applicants due to our positive joint working approach. You will play a vital role in helping to deliver these outcomes by assessing housing need, offering suitable accommodation and keeping void times to a minimum to avoid unnecessary costs to the Council.

Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme with access to additional voluntary contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service
• Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply

To apply please use the apply link below. For more information about the role please see the Extra Information section 

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425527 who will be able to assist you.

For an informal chat about this role please contact Sarah Casey, Housing Solutions Team Leader (Allocations) on 01932 425805 or sarah.casey@runnymede.gov.uk

Closing Date: 21 April 2025

Interview Date:  7 May 2025

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.