Communities Business Support Officer

Job Advert: Communities Business Support Officer
Mid Sussex District Council
Location: Haywards Heath, West Sussex
Salary: £26,409 - £28,624

Are you passionate about delivering exceptional service and making a real difference in your community? If so, Mid Sussex District Council is looking for an enthusiastic and motivated individual to join our Communities Business Support Team.

About the Role

We are seeking a team player who can make a difference to our Service; within which you’ll have an opportunity to gain experience across an extensive range of work. 

As a Support Officer, you’ll be a vital member of the Communities Directorate, working alongside other Officers to deliver high-quality administrative and customer service support.

This role is perfect for someone with a strong eye for detail, and excellent IT and administrative skills.

Your role will involve:

• Customer Service Enquiries and Communication – Triaging enquires from members of the public, businesses, other local authorities, and business partners.
• Administrative Support - Maintain and oversee the various Directorate databases, including data entry and document management, processing applications and referrals.
• Financial Administration – Processing Purchase Orders, invoices, credit card transactions, & handling incoming payments.
• Meeting Coordination and Support - Provide support to the directorate’s working groups and projects.

What We Offer

Working at Mid Sussex District Council means being part of a team that actively shapes the future of our communities. You will have the opportunity to make a lasting impact on local communities while enjoying a range of benefits:

• Generous Pension Scheme – We offer an attractive pension scheme to help secure your future.
• Annual Leave – Enjoy between 23 and 28 days of annual leave, giving you the flexibility to balance work and life.
• Agile Working – We offer flexible working arrangements to promote a healthy work-life balance alongside the expectation that employees can regularly attend the office.
• Learning and Development – Our commitment to your personal and professional growth includes access to excellent development opportunities.

 About You

You will have a professional attitude with a concern for accuracy, confidentially and service.

• A professional telephone manner and exceptional customer service skills.
• A proactive approach to problem-solving and a desire to deliver high standards of work.

• Experience of using Microsoft packages and strong IT skills, with the ability to use various software platforms.
• A professional attitude with a concern for accuracy, confidentially and service.
• Able to operate effectively under pressure, and to plan, organise and prioritise workloads.
• Prepared to undertake personal development, innovation and learning.

Join Us

If you’re ready to take the next step in your career and contribute to shaping the future of Mid Sussex, we want to hear from you. Apply today and be part of a dynamic and supportive team that’s committed to making a positive difference for our residents and communities.

Closing Date: 12^th February 2025 at 5pm

Interviews: 26^th and 27^th February 2025

Make a real impact in Mid Sussex. Join Mid Sussex District Council and be part of a team that’s supporting our residents and communities.

Please note, this post is externally funded.