Family Information Service Co-ordinator

The Opportunity

Salary: NJC Grade 8 £31,586 to £34,314 per annum, pro rata £17,927 to £19,475 per annum
Working Pattern: 21 hours per week, part time, either over 3 days per week or spread out across Monday to Friday; hybrid working available
Contract: Permanent
Location: Northleigh, County Hall, Chichester

Closing date: 01 December 2024

Interview date: 16 December 2024

Do you have experience in customer service and care?

Do you enjoy organising and co-ordinating tasks?

Do you have strong problem-solving skills?

The Family Information Service is growing to meet the increasing demand as we roll out the government's expansion of childcare. We have a new opportunity to join the Family Information Service as a Co-ordinator at this exciting time.

As a Co-ordinator, you will be working in an office environment, supporting with queries resulting from phone calls, emails, and social media. Your role is to support the team with allocating tasks, developing schedules, processing data, producing presentations, statistics, and writing reports.

You will use your organisational skills to assess referrals, advise on concerns and complaints, and identify risks of financial irregularity, as well as ensuring triage requests are processed in a timely manner.

We are looking for someone who:

• Is an excellent communicator, being able to demonstrate initiative and be able to organise, prioritise and manage your own workload, and those of others, and work within recognised procedures.
• Has a solutions-focused approach, as the work involves responding independently to unanticipated problems and situations, with support and advice given as necessary.
• Has a professional approach, as at times you may deal with highly sensitive and confidential manners.
• Is reliable, efficient, and flexible, and who enjoys being part of a team.
• Has a strong attention to detail, being adept at using IT software confidently.

For a full description of key skills, qualifications and/or experience required for this role, please see the job description attached.

About Us

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006.

Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.

To ensure this service functions well, the Family Information Service Co-ordinator needs to be multiskilled to support a wide range of customers.

Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.

For a full list this can be found at our application help page.