Housing Service Support Assistant

The Role

Lancaster City Council are currently recruiting for a Housing Service Support Assistant for our Council Housing Department. You will provide essential administrative support to the department, dealing with customer queries and undertaking a range of case-working duties.

This role involves working in a fast-paced environment and for this reason, you will be expected to be flexible in line with the needs of the business, as the role may vary from day to day. A professional and confidential approach is always required, and strong communication skills are essential.

Essential Skills Required:

• PC Literate, fully competent with Outlook, Excel, and Microsoft packages
• 2 years administrative experience
• Excellent organisational and communication skills
• GCSE in Maths and English

Please see the full job description for full details of the role and both the desirable and essential criteria.

This post is permanent. The hours for this post are 37 hours per week, this is a Hybrid role, though you will be required to work from Lancaster Town Hall on a Monday, Tuesday and Friday, each week. Core Business Hours are 9am – 5pm.

The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm. 

About You

You enjoy communicating, interacting with and assisting customers. You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.

Interview dates: Wednesday 12th / Thursday 13th February 2025