Tenancy Sustainment Officer (Homeless & Ukrainian Resettlement Focus)

Tenancy Sustainment Officer

(Homeless and Ukrainian Resettlement Focus)

12-month fixed term

 Salary £26,929 - £36,282 pa plus essential car user allowance

36 hours per week 

If you are looking for a new role in the new year this could be the job for you. We are looking for an enthusiastic self-motivated person to join our Housing Options team.

You will be responsible for welcoming new arrivals who arrive under the Homes4Ukraine Scheme and help them to settle in. You will also assist with move on arrangements to help them find new homes as the scheme winds down.

As well as working with the Ukrainian cohort of customers you will also provide tenancy sustainment to customers in our temporary accommodation.

You will need the resilience to be able to work with vulnerable people with multiple needs, as well as those unfamiliar with how the system works, or who have fallen through it.

An ability to speak additional languages would be advantageous but not essential.

This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. 

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.

Please note as part of the employment checks this post will subject to a BPSS (Baseline Personnel Security Standard) which includes a basic Disclosure & Barring Service (DBS) check.

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year. 

Closing date: Friday 3 January 2025 (5pm)

Interview date:  Friday 10 January 2025

To apply please see the 'apply' button below.

 Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.

All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. 

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