Operational Support Officer

18.5 hours per week, Monday to Wednesday,  2 year fixed term contract

 

We are looking for an enthusiastic, self-motivated, and organised individual who is looking for a challenging role in our award-winning housing operations department.

 

The Operational Support department provides a wide range of services in support of housing repairs and maintenance sections. You will join a fast-paced call centre team providing excellent frontline and back-office services.

 

Operational Support provides a dedicated point of contact for reporting housing repair requests, and handles over 55,000 enquiries yearly, by telephone, email, and at our offices. You will provide technical advice and diagnose repair requirements predominately over the phone so solving problems and queries in a quick and efficient manner is key.

 

You will work closely with our Repairs Planners to schedule appointments for the appropriate trades to carry out repair requests. You will utilise computer systems and software to log customer interactions, update customer records, and perform necessary administrative tasks.

 

You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels.

 

If you would like a confidential discussion about the role, please contact Emma Stocks on 01623 457901 or at emma.stocks@ashfield.gov.uk.

 

Closing date: 13 April 2025

Interview date: 24 April 2025