{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1738764534598,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"92dbedd9-0234-46df-a93e-de8819a6918e","title":"Tenancy Management Officer","synonyms":["Tenancy Management Officer"],"reference":"REC4046VR","description":"Medway Council Landlord Services owns and manages around 3200 homes in the Medway area. We aim to provide excellent services to tenants.\nWe are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.\nWe are looking for an experienced, dynamic, and highly motivated Tenancy Management professional to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include:\n<ul>\n<li>To deal with complex cases where the tenancy may be at risk. This may include self-neglect cases or hoarded properties, to attend professional’s meetings and to work closely with the Tenancy Management Sustainment Officer.</li>\n<li>To carry out Lettings and Sign-ups on Medway Council properties and garages.</li>\n<li>Dealing with a wide range of tenancy management functions such as mutual exchange requests, succession and change of tenancy requests.</li>\n<li>Consulting with and working closely with our customers to ensure their views are considered around the management of their homes.</li>\n<li>Carrying out tenancy visits that includes introductory tenancy visits and tenancy audits.</li>\n<li>Carry out estate inspections and ensure that our estates and blocks look as good as possible through regular inspections and good liaison with our cleaning and grounds maintenance contractors.</li>\n<li>Ensure that Medway Council are compliant in gas servicing and representing the Council in Court for no access properties as and when required.</li>\n<li>To attend surgeries on a regular basis and to represent the Tenancy Team at Community events.</li>\n<li>Work closely with the Tenancy Management Anti-Social Behaviour Officer where there is a cross over of anti-social behaviour and other tenancy breaches.</li>\n<li>To cover the Housing Duty Phone line on a rota basis.</li>\n</ul>\nYou must be able to demonstrate:\n<ul>\n<li>Experience of working in a social housing management environment, ideally within a local authority environment.</li>\n<li>Excellent customer service skills.</li>\n<li>A working knowledge of tenancy management law and good practise.</li>\n<li>A commitment to teamwork, and to providing excellent customer services.</li>\n<li>A current driving license and daily access to a vehicle.</li>\n<li>A standard DBS check required.</li>\n<li>Able to prioritise and manage your own workload and meet competing deadlines.</li>\n</ul>\nIn return we offer you: \n<ul>\n<li>Generous annual leave entitlement</li>\n<li>Generous local government pension scheme package</li>\n<li>Access to wider training and development qualifications</li>\n<li>Flexible working scheme</li>\n<li>Travel plan discounts</li>\n<li>Car Benefit Scheme from Tusker</li>\n<li>Access to CAREFIRST advice & counselling service</li>\n<li>Employee discount scheme for national and local retailers</li>\n<li>The Government has introduced new ways of supporting parents with childcare costs. 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