Customer Services Advisor

Customer Services Advisor– Customer Services  

Permanent 

Full time – 37 hours per week 

Monday – Thursday 08:30-17:00, Friday 08:30-16:30 

Band 5 OneTeam (SCP14 - 18) £28,624- £30,559 per annum 

Closing Date for accepting applications: 9th March 2025  

 

(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance) 

 

Brentwood Borough Council and Rochford District Council have an exciting opportunity for the recruitment of a Customer Service Advisor. The successful applicant would work within a unified team servicing both Brentwood and Rochford residents, however for this position most contacts will be from Brentwood residents and customers. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers. 

 

Our customer services team require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service, first time, every time. We can offer hybrid working arrangements to the successful candidate. 

The successful applicant will: 

• Have strong knowledge and experience of using Microsoft Office packages 

• Experience of working within a team in a customer focused environment 

• Excellent verbal and written communication skills 

• Have a flexible working approach to attend both organisations in person, as and when required 

• Have a positive and enthusiastic approach to delivering high service standards 

For an informal discussion please contact Stephanie Meek or Frances Scrutton on 01277312500 or by email to stephanie.meek@brentwood.rochford.gov.uk and frances.scrutton@brentwood.rochford.gov.uk.

 

Please note CV’s will not be accepted by email, please complete the on-line application. 

 

Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.