Rent Collection Officer

Permanent – Full Time

Location: Redbridge, East London  

 

Redbridge is an ambitious, diverse, and exciting East-London borough. Our commitment to transforming our relationship with local residents drives everything we do. We aim to build stronger communities and continuously improve how we work within the Council.

As one of the fastest-growing parts of the country and the third most diverse London borough, we attract a thriving population drawn by excellent schools, affordable housing, open green spaces, and swift transport links to central London.

We are seeking to recruit an experienced Rent Collection Officer for a permanent position.

 

Key Responsibilities:

As part of the Rent Collection Team, you will ensure our tenants pay their rent and arrears, while helping them sustain their tenancies as well as escalating arrears cases for court action when required. You will be:

• Collecting rent and arrears from tenants, whilst maintaining accurate and up to date records of all actions taken
• Supporting tenants in meeting payment obligations and negotiating payment plans
• Analysing casework to identify circumstances where customers have ceased to receive their full benefits entitlement and resolving account-related enquiries
• Contributing to maintaining high levels of rent collection performance
• Escalating cases for court action when required

 

Ideal Candidate:

We are looking for an open-minded, enthusiastic, and experienced candidate with:

• Rent collection experience in a housing environment
• Strong negotiation skills with a customer-focused approach
• A comprehensive knowledge of the pre-action protocol for social housing and relevant housing legislation, including welfare reforms, Universal Credit and Housing Benefit.
• Proficiency in IT, along with experience in credit control or debt management
• The ability to manage workloads in a target-driven environment
• Excellent communication and interpersonal skills, and the ability to work well in a team

 

Interview date to be confirmed

Ambitious for Redbridge

 

To apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser: 

https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=658446dmeo&WVID=958433OaLq

 

 

All short-listed applicants will need to demonstrate proof of right to work in the UK

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.