Tonbridge Castle, Tonbridge Gateway (On-Site)
Permanent, Full time, Weekends
No DBS check required
£24,495-£27,159
Excellent benefits including local government pension scheme, generous annual leave, training & development opportunities, supportive management and easy staff car parking. employee assistance programme
Please note, the succesful candidate will receive a 2.9% increase on their salary WEF 1st April 2025 in line with our annual pay award.
We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Gateway, located within the grounds of the Castle. Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.
Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.
This is a full time vacancy, and our offices are open seven days a week.
Weekend and bank holiday rotation Approx 1 in 5
Monday to Thursday 09:00 – 17:00 30min lunch
Friday 09:00 – 16:30 30min lunch
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)
Customer_Services_Advisor_JD_Jan2025.pdf
Customer_Services_Advisor_PS_Jan25.pdf