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Responsible for the preparation of debt write-off reports in accordance with council policy.To liaise with internal and external organisations and also support with complaint investigations and responses. To assist with bulk communications with customers including mail-outs, bulk email and bulk text message campaigns. To assist with tenants Universal Credit housing costs rent verification on DWP Landlord Portal system when required.To assist tenants with Housing Online (HOL) issues and provide support where necessary.To provide good customer service by answering telephone calls and emails, resolve them at the point of contact if possible. 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