Housing Options Officer (CBL)

Why Lancaster? 

We’re an award-winning, kind and responsible council, and we’re incredibly proud of our district and communities that reach from the coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth and many other beautiful places.

The Role

An exciting opportunity has arisen within the Council Housing Team, working in our busy allocations and lettings department. The post holder is responsible for providing an excellent, customer focussed service by efficiently and effectively managing the housing register and letting Lancaster City Council homes and garages in accordance with Lancaster City Council’s policies and procedures to maximise rental income.

Housing Options Officers provide advice and support to applicants and ensure that excellent service is provided throughout the application process, allocation and letting of properties.

The post holder will have the ability to work under pressure in what can be a busy environment and can prioritise workloads and be able to work in a person-centred, holistic way.

This position is permanent. The hours of work for this position are 37 hours per week, working Monday to Friday 9.00 until 5.00 pm.  The Council currently operates a Flexible Working Hours Scheme which applies to this post dependant on the operational needs of the service. This post is based at Morecambe Town Hall but the post holder will be required to operate from other Council sites within the District.

The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits 

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.

Interview Date: 14th January 2025