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Based in our fast-paced control centre, this role is integral to ensuring our customers feel safe and supported through a person-centred approach. The key responsibilities include managing emergency alarm calls from lifeline customers, responding to emergency personal care calls and handling out-of-hours telephone calls. With the variety this role offers, you will play a vital part in delivering emergency assistance to residents across multiple authorities and organisations.</p>\n<h3>About the team...</h3>\n<p>Forestcare's mission is to achieve excellence in the delivery of a new and enhanced 24-hour emergency response to vulnerable people in crisis living in Bracknell as well as to others within Berkshire. We strongly believe in person centred care. We therefore strive to enable our customers to live independently, supported and cared for at their time of greatest need.</p>\n<p>At Forestcare, every day is different. In our dynamic office environment, our team members provide care and support to over 30,000 service users from all walks of life. The decisions you make will directly impact the quality of life for many people on a daily basis. The level of support varies with each call - whether it is something as simple as ensuring a person’s carers arrive on time or you may need to action the emergency services to assist a customer in the midst of a crisis.</p>\n<h3>Key responsibilities...</h3>\n<ul>\n<li>Monitoring community lifeline alarms and residents’ alarms in sheltered accommodation.</li>\n<li>Monitor Lone Worker alarms to ensure the safety and wellbeing of staff working within Bracknell Forest Council and other local authorities.</li>\n<li>Be the contact point for Bracknell Forest Council, and partner agencies, for emergencies outside of normal office hours.</li>\n<li>Respond to emergency homecare requests and provide personal care and assistance in the individuals' own homes.</li>\n<li>Participate in all appropriate internal/external training as identified through the supervision and appraisal system and utilise the skills and knowledge gained to improve services to individuals.</li>\n</ul>\n<div class=\"group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&]:mt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>This role requires flexibility and willingness to attend to clients in the community, as well as being a first responder to ensure the safety and security of council property. 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