Millmead House Offices, Millmead, Guildford GU2 4BB (On-Site)
Permanent, Full time
No DBS check required
£28,633 - £28,724
37 hours
We are looking for a pro-active, motivated and confident individual who is seeking a career within a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people.
Job Profile
Role Purpose:
The role is primarily working in Business Rates, with knowledge in Council Tax and Benefits as secondary knowledge areas.
The post holder will support the Case Team Leader for the Revenues and Benefits team to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved.
The post holder will need to manage cases allocated on workflow and ensure cases are resolved as quickly and efficiently as possible. The post holder will be required to undertake some training and support as identified.
Applicants will need the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times.
In return we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.
This role is classed as Agile. Office working will be needed full time during the training period, but once training has progressed successfully, the successful candidate will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50 for all caseworkers.
This role attracts a salary between £26,633 – 28,724. Offers are usually made at the lower end of the salary band allowing for progression.
The role does not provide parking.
Essential criteria:
- A proactive approach, with strong administrative skills.
- Excellent interpersonal skills and confidence in dealing with people of different social, economic, and professional backgrounds.
- Conscientious attitude and attention to detail.
- A good standard of numeracy and literacy.
- IT skills are essential.
- Ability to work as part of a team.
- Good organisational skills with the ability to take the initiative. You must be a quick learner.
Desirable:
- Candidates with administrative experience in Local Government.
- Knowledge of Civica would be an advantage.
- A working knowledge of Business Rates
If you are interested in this busy and varied role, please apply online.
Closing date for applications: 10th November 2024
Interviews W/C: 18th November 2024
For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on 01483 444879
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
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Reference_Form_11B_for_posts_requiring_DBS.pdf
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