Hub Support Assistant

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information, please visit our WSCC Health and Social Care section of our website.

The Opportunity

Salary: £24,790 to £25,183, pro rata £12,395 to £12,591 per annum
Working Pattern: Part time (18.50 hours per week)
Contract Length: Permanent
Location: based predominantly in Haywards Heath area but covers the Mid-Sussex area

Interview Date: 21st January 2025

You must be able to travel throughout the District including to locations that are not always accessible by public transport.

West Sussex County Council is looking for a Hub Support Assistant to join our Early Help Service.

As a Hub Support Assistant, you'll play a key role in ensuring our full-time family hubs are safe, welcoming, and accessible for families, children, and young people. You'll work as part of a dedicated team within both our family hubs and local communities, providing information, advice, and guidance around a range of issues to families, children and young people aged 0-25. A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels.

Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential. You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours.

Experience and Skills

Key Skills:

1. Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information / advice / guidance where appropriate.
2. Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals.
3. Ability to work as part of a team completing shared tasks in order to deliver a service to others.
4. Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
5. Analytical and judgement skills in order to effectively assist with customer queries.
6. Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and/or experience:

• GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
• Level 3 Information, Advice and Guidance qualification - Desirable
• Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice, and guidance.
• Experience of team working.
• Experience in the delivery of child or family support services in the statutory or non-statutory sector - Desirable
• Valid and full driving licence and access to a vehicle / ability to travel around the county independently - Desirable

Rewards and Benefits

In addition to working within a great team and a competitive salary you will have access to:

For a full list of the benefits, you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE04962.

For an informal conversation or for further information regarding the role, please contact Heidi Wyatt at .