Housing Centre (On-Site)
Contract, Full time
£33,366 - £37,938
37
Job introduction
Secondment up to 31st March 2026
We have an exciting opportunity for a passionate, customer-focused individual to join our Housing Income Management Team as a Senior Income Advisor.
In this vital role, you will support residents as they navigate the evolving economic landscape, including the challenges of cost-of-living pressures and Universal Credit migration.
We are looking for an energetic and experienced income specialist with a proven track record of delivering outstanding customer care.
This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.
For more information, contact Shah Rahman at Shah.Rahman@brighton-hove.gov.uk.
About the role
As a Senior Income Advisor, you will:
- Manage complex Universal Credit casework and lead our UC action plan.
- Provide guidance and line management to the Income Advisors within the team.
- Bring fresh insights to our approach to UC migration, ensuring exceptional service levels and quality standards.
- Work closely with the Housing Income Manager, Income Service Managers and Housing Income Officers to deliver an efficient and responsive collections service.
- Build strong partnerships and use your excellent communication and negotiation skills to make a meaningful impact on residents' lives.
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Please note that this post is subject to a Basic Disclosure Criminal Records Check.