Revenues Officer

Grade                     SH04

Contract                Fixed Term until 1^st September 2025

Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for flexible and hybrid working.

About the Role

We are seeking an enthusiastic, committed and well organised team player to join our Revenues team in delivering a professional and exceptional service to the public.

Your main role will be to deal with Revenues customers in a professional and courteous manner by telephone and face to face. You will also be required to update our computer records to ensure that they are accurate and up to date.

Ideally you will have previous experience of working within a customer focused council tax environment and possess a good working knowledge of current legislation as it applies to council tax collection. Although not essential, experience of Northgate IWorld systems would be an advantage along with the knowledge of a document imaging system. However, training and support will be provided for the successful candidate.

About You

You must be reliable, confident and able to work under pressure. You will have experience of dealing with customers and have excellent customer care skills.

Additional Information

Benefits

We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

Closing date:          Sunday 23rd February 2025

Interview date:       Friday 28th February 2025

 Contact details

For an informal discussion, please contact Managers Name, Managers Job title on 01276 707185, ellie.white@surreyheath.gov.uk

 Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. We are also open to conversations about flexible working on many of our roles, so please feel free to ask us about working patterns during the recruitment process.

NO AGENCY CALLS PLEASE