ICT Apprentice

This is an opportunity not to be missed, learning from industry professionals, gaining a qualification and scope to grow and develop in your role to kick-start your career within IT! You will have the opportunity to gain exposure to a diverse range of technologies, including operating systems, infrastructure, networks, telephony and cloud solutions

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Providing first line support to HDC users and elected members
• Use the HDC Service Desk software to manage calls
• Assist in the diagnosis of technical issues
• Undertake routine maintenance, such as patching and updates
• Assist in the management of the asset register and auditing of system records
• Working with cloud, networking and firewall issues
• Assist in the setup and distribution of new/replacement equipment to users
• Assist, where appropriate, in the delivery of change projects
• Create and maintain IT documentation

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Your training course

Information communications technician (level 3) Equal to A level

Your training plan

• Your training will be delivered online, every 4-6 weeks in 2-day blocks