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This role reports to Service Managers and Heads within Housing and Communities, under the Communities and Opportunities Directorate at West Northamptonshire Council.\n\nIt is also a regulated activity and will be subject to a Basic DBS check. \n\nWest Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.\nOur benefits We offer a wide range of benefits to our employees, these include:\n\n<ul>\n\t<li>\nGenerous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li>\n\t<li>\nCycle to Work scheme. </li>\n\t<li>\nLocal Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li>\n\t<li>\nEmployee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li>\n\t<li>Car Lease scheme</li>\n\t<li>\nPayment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li>\n\t<li>\nEmployee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li>\n\t<li>\nCommsave- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more!</li>\n\t<li>\nOngoing training and development opportunities.</li>\n\t<li>\nA variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li>\n\t<li>\nOur West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li>\n\t<li>\nMaking a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li>\n</ul>\nWhat will you be doing? 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Additionally, you will use the Council’s Financial Management System (ERP Gold) to raise orders, verify the accuracy of invoices, and receipt goods, as well as obtain quotes and support procurement processes in line with Council policies.\n\nSupporting the team’s goal of excellent customer service, you will assist with the management, collation, and monitoring of customer satisfaction data specifically for resettlement schemes. This role requires a highly organised, proactive professional who is adept at handling sensitive information, has a keen eye for detail, and is able to multitask effectively in a fast-paced environment.\nAbout you The ideal candidate will have strong organisational, communication, and presentation skills, with a customer-focused approach and the ability to engage comfortably with clients to offer advice. 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